1.
Insights and metrics
Insights provide a clear, data-driven view of overall performance, helping you identify trends, patterns, and opportunities for improvement.
To navigate to Insights, from the menu select Insights.
Click image for large view
Key call performance metrics show data over the last 30 days for:
- Total number of calls received
- Missed calls
- Average answer and abandon time
- Longest wait time
Click any of the metric boxes to view additional call metrics showing weekly comparisons and trends.