Account settings – Call Center Supervisor – Enhanced Reporting

Thomas McClatchieCall Center Supervisor

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1.

Account settings

Click your profile icon to access account options and settings.

  • Notifications - Manage your system settings and preferences.
  • Start User Education Tour - Launch a guided walkthrough of the reporting interface.
  • Show/Hide Insights Dashboard - Shows or hides the Insights dashboard.
  • Change Password - Update your account password.
  • Change Language - Set your preferred interface language.
  • Change Timezone - Adjust how dates and times appear throughout your reports and dashboard.

    Note: On sign-in, if your computer's time zone differs from the server's default, you're prompted to switch to local time. Accepting shifts every report timestamp accordingly — a call at 11:00 AM Central shows as 12:00 PM Eastern.

  • Dark Mode - Switch the interface between light and dark display modes.
  • Help - Open the online help resources.
  • Resources - Open additional Akixi resources and links.

Select Logout to securely end your session.

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