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Call Center Agent – Enhanced Call Center Reporting – Answer Calls
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Call Center Agent – Enhanced Call Center Reporting – Place Calls
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Call Center Agent – Enhanced Call Center Reporting – ACD States and Status
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Call Center Agent – Enhanced Call Center Reporting – Sign In and Sign Out of Groups
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Call Center Agent – Enhanced Call Center Reporting – Your Endpoint Location
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Call Center Agent – Enhanced Call Center Reporting – Device Location Report
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Call Center Agent – Enhanced Call Center Reporting – Call Control
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Call Center Agent – Enhanced Call Center Reporting – Reports Overview
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Transfer Calls – Supervisor – Enhanced Call Center Reporting
Home|Posts|Business AppsWhat you need to know: ProConnect’s Business Call Center is a carrier-class communications management product fully integrated that provides Automatic Call Distribution functionality. MENU Transfer Calls 1. Transfer Calls The Complete Transfer button completes a previously initiated inquiry transfer operation to a target device. The button is only shown enabled when your associated device has a call on hold, … Read More