Home | Business Apps | Page 30 MENU 1. Signing In 1. Signing In Once you have accepted the Webex User Agreement, the login screen appears. Click image for large view Enter your ACTIVATED (see step 1 above) ProConnect email address. Click image for large view Click Next. You are redirected to the Consolidated login page. Enter your ProConnect User … Read More
Webex for Desktop – Windows – Downloading the Webex Application for Windows
Home | Business Apps | Page 30 MENU 1. Downloading the Webex Application for Windows 1. Downloading the Webex Application for Windows To download the Webex application to your computer: First, you must ACTIVATE the email address that you want to use with your ProConnect account with Cisco. Ask your site administrator or account manager for your activation link. This … Read More
Webex for Desktop – Windows – Introduction
Home | Business Apps | Page 30 MENU 1. Introduction 1. Introduction Webex is an all-in-one business communication app that includes a rich feature set, including placing and receiving audio and video calls with colleagues.You can get Webex for your computer, mobile device, or web browser. Install it on multiple devices and switch between them hassle-free. Your content stays in … Read More
Webex for Mobile – Android – Getting Started
Home | Business Apps | Page 30 MENU Introduction 1. Download and Install 2. Signing In 3. Signing Out Introduction The Webex mobile app is optimized for business messaging and calling. Webex keeps professionals fully connected to the workplace with easy access to people and information from their smartphones. This guide will take you through the steps for downloading and … Read More
Business Integrator – Using the App
Home|Posts|Business AppsMENU Introduction 1. Address Book 2. Presence 3. Click-to-Dial 4. Integrations Introduction Use Business Integrator to easily manage key telephony features like do not disturb, call forwarding and mobility settings. You can also utilize it to perform the following functions. This guide will go through how to access each of these features while using Business Integrator. 1. Address Book … Read More
Business Integrator – Running Application
Home|Posts|Business AppsRun Application Business Integrator should run with local administrator privileges. When you are successfully logged in, the icon should be green when you are not on an active call, and red when you are on an active call. Click image for large view</strong > Notifications with ProConnect Desktop – If you have the UC-One ProConnect Desktop client, which … Read More
Business Integrator – Dialing Settings
Home|Posts|Business AppsDialing Settings Dialing settings is where you can turn dialing on or off for the different types of applications that the software supports. To access your dialing settings, select Configuration and a new window will appear. Then, under General, select Dialing. Check the appropriate boxes to turn the required dialing methods on or off. The different methods of dialing … Read More
Business Integrator – CRM Integrations
Home | Business Apps | Page 30 Installation and Dialing Guides To install Business Integrator: Business Integrator works with the following applications. Click to download the installation guide and, if applicable, the dialing guide. Application Name & Version Installation guide Dialing Guide Act! 2007-2009 Installation Guide Dialing Guide Act! 2010+ Installation Guide Dialing Guide ConnectWise Installation Guide Dialing Guide eGroupware … Read More
Business Integrator – Getting Started
Home|Posts|Business AppsWhat you need to know: The Business Integrator client integrates your Consolidated ProConnect service with a variety of business applications to provide a more effective and intuitive work environment for your team. MENU Introduction 1. Download and Install 2. Login 3. Guided Tour 4. Initial Configuration Introduction Use Business Integrator to easily manage key telephony features like do not … Read More
Managing Agents from the Call Center
Home|Posts|Business AppsWhat you need to know: This article covers how to manage agents’ ACD states and silently monitor agent calls. MENU 1. Select Agents to Monitor 2. Agent Phone and ACD States 3. View Agent’s Details 4. Change agent ACD state 5. Silently Monitor Agent’s Call 6. Pick Up Agent’s Ringing Call 1. Select Agents to Monitor You can use … Read More