Business Apps Archives - Page 7 of 31 - ProConnect Support Center

Home | Business Apps | Page 7 What you need to know: This document provides guidance for users to effectively utilize their Texting app within ProConnect with Teams. MENU Introduction Overview Prerequisites Access the Texting application Add Texting Add Texting to a Channel Adjust notifications and settings Run Reports Notifications Messages Contacts Introduction This document provides guidance for users to … Read More

Call Center Supervisor – Enhanced Call Center Reporting – Login

Texting for ProConnect with Teams

Call Center Agent – Enhanced Call Center Reporting – Account Codes

Call Center Agent – Enhanced Call Center Reporting – Announced Transfer

Call Center Agent – Enhanced Call Center Reporting – Answer Calls

Call Center Agent – Enhanced Call Center Reporting – Place Calls

Call Center Agent – Enhanced Call Center Reporting – ACD States and Status

Call Center Agent – Enhanced Call Center Reporting – Sign In and Sign Out of Groups

Call Center Agent – Enhanced Call Center Reporting – Your Endpoint Location

Call Center Agent – Enhanced Call Center Reporting – Device Location Report