Home|Posts|call actionsWhat you need to know: ProConnect’s Business Call Center is a carrier-class communications management product fully integrated that provides Automatic Call Distribution functionality. MENU Reports Overview 1. Reports Overview Select the Reporting tab from the menu to view reports from your existing report library. Agents can only view reports, while supervisors can add, modify, copy, and delete reports. Deleted … Read More
Introduction to ProConnect Texting with Webex App – Mobile
Home | call actions | Page 4 What you need to know: This document provides guidance for users to effectively utilize their Texting app within ProConnect with Webex. MENU Introduction 1. Overview of Texting Using Webex 2. Prerequisites 3. Access Texting in your Webex mobile app 4. Activate the notifications bot in Webex 5. Add Texting in Webex Spaces 6. … Read More
Introduction to Call Center Thin Client Application – Agent
Home|Posts|call actionsWhat you need to know: ProConnect’s Business Call Center is a carrier-class communications management product fully integrated that provides Automatic Call Distribution functionality. MENU Introduction 1. Getting Started 2. Explore Workspace 3. Logo Pane 4. Call Console 5. Contacts Panel 6. Call States and Actions 7. Controls 8. Call Action Buttons Introduction Consolidated ProConnect Call Center is a carrier-class … Read More