Home|Posts|contactsWhat you need to know: Learn the basics of using your Poly VVX 250/350/450 desk phone. MENU Introduction 1. Phone Overview 2. Lines View 3. Home View 4. Feature Keys 5. Placing Calls 6. Answering Calls 7. Hold 8. Mute 9. Call Transfer 10. Three-Way Conference Call 11. Do Not Disturb 12. Call Forwarding 13. Call Park 14. Enhanced Call … Read More
Voicemail – Guide
Home|Posts|contactsWhat you need to know: Learn the basics of using Voicemail on your desk phone. MENU Introduction 1. How to Access your Voicemail 2. Accessing your Voicemail from Outside the Office 3. Voicemail Options Introduction This guide is to help end-users configure their voicemail for the first time. 1. How to Access your Voicemail To access your voicemail for the … Read More
Poly Trio 8500 – User Guide
Home|Posts|contactsWhat you need to know: Learn the basics of using your Poly Trio 8500 phone. MENU Introduction 1. TRIO Hardware 2. The Touchscreen 3. Screens 4. Placing Calls 5. Placing Calls via Bluetooth 6. Answering Calls 7. Placing Calls on Hold and Resuming Calls from Hold 8. Initiating Conference Calls 9. Performing a Blind Transfer 10. Performing a Consulted transfer … Read More
Yealink T46S – User Guide
Home | contacts | Page 4 What you need to know: MENU Introduction 1. Main Functions 2. Placing and Receiving Calls 3. Hold 4. Call Transfer 5. Three-Way Conference Call 6. Do Not Disturb 7. Call Forwarding 8. Call Park and Retrieve 9. Adding Contacts to Directory 10. Voicemail Setup 11. Voicemail Access 12. Call History 13. Bluetooth Connectivity Introduction … Read More
Poly VVX 311 and VVX 411 – User Guide
Home|Posts|contactsWhat you need to know: Learn the basics of using your Poly VVX 311/411 desk phone. MENU Introduction 1. Phone Views 2. Feature Keys 3. Entering Data 4. About Calls 5. Placing Calls 6. Answering Calls 7. Ending Calls 8. Hold and Resume 9. Call Transfer 10. Call Park and Retrieve 11. Enhanced Call Park 12. Phone to Phone Intercom … Read More
Poly VVX 501 and VVX 601 – User Guide
Home|Posts|contactsWhat you need to know: Learn the basics of using your Poly VVX 501/601 desk phone. MENU Introduction 1. Touchscreen 2. Lines View and Home View 3. Feature Keys 4. Placing and Receiving Calls 5. Hold and Resume 6. Call Transfer 7. Three-Way Conference Call 8. Do Not Disturb 9. Call Forwarding 10. Call Park 11. Enhanced Call Park 12. … Read More
Managing Contacts from the Call Center
Home|Posts|contactsWhat you need to know: This article provides details on several Call Center Supervisor related topics. MENU 1. View Contacts 2. Organize Contacts 3. Search for Contacts 4. Manage Personal Contacts and Speed Dials 1. View Contacts Call Center allows you to select directories to display in the Contacts pane, show or hide directory contents, and select the order of … Read More
Introduction to ProConnect Call Center Supervisor
Home|Posts|contactsWhat you need to know: ProConnect’s Business Call Center is a carrier-class communications management product fully integrated that provides Automatic Call Distribution functionality. MENU Introduction 1. Getting Started 2. Explore Workspace 3. Logo Pane 4. Call Console 5. Contacts Panel 6. Queued Calls Panel 7. Supervisor Dashboard 8. Call States and Actions Introduction Consolidated ProConnect Business Call Center, is a … Read More
Managing Contacts – Agent
Home|Posts|contactsWhat you need to know: This article provides details on the Call Center Agent related topics shown on left navigation. MENU 1. View Contacts 2. Organize Contacts 3. Search for Contacts 4. Manage Personal Contacts and Speed Dials 1. View Contacts Call Center allows you to select directories to display in the Contacts pane, show or hide directory contents, and … Read More
Introduction to Call Center Thin Client Application – Agent
Home|Posts|contactsWhat you need to know: ProConnect’s Business Call Center is a carrier-class communications management product fully integrated that provides Automatic Call Distribution functionality. MENU Introduction 1. Getting Started 2. Explore Workspace 3. Logo Pane 4. Call Console 5. Contacts Panel 6. Call States and Actions 7. Controls 8. Call Action Buttons Introduction Consolidated ProConnect Call Center is a carrier-class communications … Read More