Home|Posts|Getting StartedWhat you need to know: ProConnect’s Business Call Center is a carrier-class communications management product fully integrated that provides Automatic Call Distribution functionality. MENU Reports Overview 1. Reports Overview Select the Reporting tab from the menu to view reports from your existing report library. Agents can only view reports, while supervisors can add, modify, copy, and delete reports. Deleted … Read More
Login – Agent – Enhanced Call Center Reporting
Home|Posts|Getting StartedWhat you need to know: ProConnect’s Business Call Center is a carrier-class communications management product fully integrated that provides Automatic Call Distribution functionality. MENU Login 1. Login To access Call Center, go to the following URL: https://consolidated.akixi.com/ Select Sign In. Enter your username and password and click Sign In. Click the menu to access the reporting tab and begin … Read More
Introduction to ProConnect Texting with Webex App – Mobile
Home | Getting Started | Page 4 What you need to know: This document provides guidance for users to effectively utilize their Texting app within ProConnect with Webex. MENU Introduction 1. Overview of Texting Using Webex 2. Prerequisites 3. Access Texting in your Webex mobile app 4. Activate the notifications bot in Webex 5. Add Texting in Webex Spaces 6. … Read More
Business Integrator for Mac – Using Business Integrator
Home|Posts|Getting StartedWhat you need to know: The Business Integrator client integrates your Consolidated ProConnect service with a variety of business applications to provide a more effective and intuitive work environment for your team. MENU Introduction 1. Download and Install 2. Login 3. Guided Tour 4. Initial Configuration Place Calls There are multiple ways to call someone using Business Integrator. You … Read More
Business Integrator for Mac – Getting Started
Home|Posts|Getting StartedWhat you need to know: The Business Integrator client integrates your Consolidated ProConnect service with a variety of business applications to provide a more effective and intuitive work environment for your team. MENU Introduction 1. Download and Install 2. Login 3. Guided Tour 4. Initial Configuration Introduction Use Business Integrator to easily manage key telephony features like do not … Read More
Dubber Recording Portal – Admin Guide
Dubber is a cloud-based call recording service that enables users to record, save, replay, and interact with their calls. Dubber can be accessed through a web browser or through a mobile app.
Business Integrator – Getting Started
Home|Posts|Getting StartedWhat you need to know: The Business Integrator client integrates your Consolidated ProConnect service with a variety of business applications to provide a more effective and intuitive work environment for your team. MENU Introduction 1. Download and Install 2. Login 3. Guided Tour 4. Initial Configuration Introduction Use Business Integrator to easily manage key telephony features like do not … Read More
Introduction to ProConnect Call Center Supervisor
Home|Posts|Getting StartedWhat you need to know: ProConnect’s Business Call Center is a carrier-class communications management product fully integrated that provides Automatic Call Distribution functionality. MENU Introduction 1. Getting Started 2. Explore Workspace 3. Logo Pane 4. Call Console 5. Contacts Panel 6. Queued Calls Panel 7. Supervisor Dashboard 8. Call States and Actions Introduction Consolidated ProConnect Business Call Center, is … Read More
Introduction to Call Center Thin Client Application – Agent
Home|Posts|Getting StartedWhat you need to know: ProConnect’s Business Call Center is a carrier-class communications management product fully integrated that provides Automatic Call Distribution functionality. MENU Introduction 1. Getting Started 2. Explore Workspace 3. Logo Pane 4. Call Console 5. Contacts Panel 6. Call States and Actions 7. Controls 8. Call Action Buttons Introduction Consolidated ProConnect Call Center is a carrier-class … Read More