Home|Posts|statesWhat you need to know: ProConnect’s Business Call Center is a carrier-class communications management product fully integrated that provides Automatic Call Distribution functionality. MENU ACD State and Status 1. ACD State and Status To view or change your ACD state: Click the Agent Options button. Select Set Status and choose one of the following: Available- Indicates you are ready to … Read More
Sign In/Out of Groups (Call Queues) – Agent – Enhanced Call Center Reporting
Home|Posts|statesWhat you need to know: ProConnect’s Business Call Center is a carrier-class communications management product fully integrated that provides Automatic Call Distribution functionality. MENU Sign In/Out of Groups (Call Queues) 1. Sign In/Out of Groups (Call Queues) When signing in to the application, you may not automatically be signed in to groups at every login and should sign in or … Read More
Your Endpoint Location- Agent – Enhanced Call Center Reporting
Home|Posts|statesWhat you need to know: ProConnect’s Business Call Center is a carrier-class communications management product fully integrated that provides Automatic Call Distribution functionality. MENU Your Endpoint Location 1. Your Endpoint Location If your administrator has configured your account to be associated with an appropriate endpoint location where you usually make & receive calls, you can use the call control buttons … Read More
Device Location of Report Row – Agent – Enhanced Call Center Reporting
Home|Posts|statesWhat you need to know: ProConnect’s Business Call Center is a carrier-class communications management product fully integrated that provides Automatic Call Distribution functionality. MENU Device Location of Report Row 1. Device Location of Report Row Left-clicking a row in the reporting content of certain types of reports displays the pop-up call control menu. The call control menu can be used … Read More
Call Control – Agent – Enhanced Call Center Reporting
Home|Posts|statesWhat you need to know: ProConnect’s Business Call Center is a carrier-class communications management product fully integrated that provides Automatic Call Distribution functionality. MENU Call Control 1. Call Control You can perform call control actions from within certain real-time reports. Call controls can be accessed at your assigned endpoint location or for the device location represented by a particular report … Read More
Reports Overview – Agent – Enhanced Call Center Reporting
Home|Posts|statesWhat you need to know: ProConnect’s Business Call Center is a carrier-class communications management product fully integrated that provides Automatic Call Distribution functionality. MENU Reports Overview 1. Reports Overview Select the Reporting tab from the menu to view reports from your existing report library. Agents can only view reports, while supervisors can add, modify, copy, and delete reports. Deleted reports … Read More
Login – Agent – Enhanced Call Center Reporting
Home|Posts|statesWhat you need to know: ProConnect’s Business Call Center is a carrier-class communications management product fully integrated that provides Automatic Call Distribution functionality. MENU Login 1. Login To access Call Center, go to the following URL: https://consolidated.akixi.com/ Select Sign In. Enter your username and password and click Sign In. Click the menu to access the reporting tab and begin viewing … Read More
Introduction to ProConnect Texting with Webex App – Mobile
Home | states | Page 4 What you need to know: This document provides guidance for users to effectively utilize their Texting app within ProConnect with Webex. MENU Introduction 1. Overview of Texting Using Webex 2. Prerequisites 3. Access Texting in your Webex mobile app 4. Activate the notifications bot in Webex 5. Add Texting in Webex Spaces 6. Settings … Read More
Introduction to Call Center Thin Client Application – Agent
Home|Posts|statesWhat you need to know: ProConnect’s Business Call Center is a carrier-class communications management product fully integrated that provides Automatic Call Distribution functionality. MENU Introduction 1. Getting Started 2. Explore Workspace 3. Logo Pane 4. Call Console 5. Contacts Panel 6. Call States and Actions 7. Controls 8. Call Action Buttons Introduction Consolidated ProConnect Call Center is a carrier-class communications … Read More