What you need to know:
ProConnect's Business Call Center is a carrier-class communications management product fully integrated that provides Automatic Call Distribution functionality.
1.
Introduction
Reporting provides powerful insights into calls and interactions. It turns real-time and historical call data into clear, actionable metrics, helping you better understand performance, identify trends, and improve the customer experience.
Akixi’s call center agent reporting provides a wide range of real-time and historical reports to help:
- Identify service gaps
- Optimize performance
- Monitor patterns
- Make informed decisions
2.
Sign in to call center agent reporting
To access Akixi’s call center agent reporting:
- Go to: https://consolidated.akixi.com/
- Enter your Username and Password.
Note: Passwords must be at least 8 characters and include a mix of uppercase and lowercase letters, numbers, and symbols. The system blocks passwords that use common words, repeated characters, or simple sequences. - Click Sign In.
Note: Depending on your license type, you may have limited access to reports and other elements covered in this guide.