What you need to know:
ProConnect's Business Call Center is a carrier-class communications management product fully integrated that provides Automatic Call Distribution functionality.
1.
Sign in and out of groups (call queues)
Signing in to the application doesn't automatically sign you in to your groups. Sign in or out of groups manually as needed.
To sign in or out of groups:
- Within the report toolbar, click the agent controls icon.
- Select Agent Sign-In/Out and choose the appropriate option.
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