What you need to know:
ProConnect's Business Call Center is a carrier-class communications management product fully integrated that provides Automatic Call Distribution functionality.
1.
Place a call
To place a call:
- Within the report toolbar, click the new call icon.
- Enter the phone number or select a user from the list.
Note: On most PBX-based telephone systems, you don't need to add a dial prefix such as "9" — the application adds it automatically for numbers longer than 5 digits, as long as your administrator has configured the dial prefix list for your telephone system. - Click OK to submit the request, or click Cancel to close the Telephone Number Destination window without performing any action.
Note: The request may fail if the call state of the device changes before the action reaches the telephone system.
If an open report is displayed, your appearance changes to ringing.
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