What you need to know:
ProConnect's Business Call Center is a carrier-class communications management product fully integrated that provides Automatic Call Distribution functionality.
1.
Answer a call
The answer alerting call option answers the call currently ringing at your associated endpoint. This action is only supported on Poly endpoints configured without the Shared Call Appearance feature.
Note: The request may fail if the call stops ringing at your extension before the action reaches the telephone system.
To answer a call:
- Go to the report toolbar.
- Click the Answer alerting call icon.