Home|Posts|Administrators|Admin PortalMENU Introduction 1. Requirements 2. Configuring Music On Hold Introduction An administrator can assign and configure the music callers hear when placed on hold. You can use the default system music/announcement or upload a custom audio file to be played. This guide reviews how an administrator can modify and configure the music-on-hold settings for a group within the admin … Read More
Administrators Portal – Odin – Voice Messaging Distribution List Service
Home|Posts|Administrators|Admin PortalMENU i. Introduction 1. Voice Messaging Distribution List Service Introduction The Voice Messaging Distribution List service presents the option to forward voice messages to a group of people within your organization. If voicemail to email is configured, the message can be sent as an email attachment. This feature allows any voicemail user to forward voice messages to multiple recipients. … Read More
Administrators Portal – Odin – Post Training Refresher
Home|Posts|Administrators|Admin PortalMENU 1. Accessing the Admin Portal 2. Set Up and Configure Your Business Operating Schedules 3. Create Your Office Hours Schedule 4. Modify Your Office Hours 5. Set Up and Configure Your Holiday Hours 6. Reset a User’s Portal Password or Voicemail Passcode 7. Set Up and Configure Your Auto Attendant 8. Recording Custom Auto Attendant Greetings 9. Set … Read More
Administrators Portal – Odin – Schedules
Home|Posts|Administrators|Admin PortalMENU Introduction 1. Add a Schedule 2. Modify a Schedule 1. Introduction Schedules are used to support group services (e.g. auto attendants and call queues). A schedule establishes a set of time slots in which a feature can execute specific behavior. They are used to route incoming calls based on the day of the week and/or time of day. … Read More
Administrators Portal – Odin – Call Flow Visualizer Admin Guide
Home|Posts|Administrators|Admin PortalMENU About this Document System Requirements How to Log In Navigation Tabs Summary Tab Dashboard Monitoring Schedules Announcements Numbers Call Flow View Tab Call Flow Search Call Flow Error Detection Call Flow Pan & Zoom Last Update Action Controls Action Control Side Panel Connectors Play Announcements Call Flow Export & Configuration Report Printing the Diagram Glossary of Terms & … Read More
User Call Reports – Admin Guide
Home|Posts|Administrators|Admin PortalMENU 1. User Call Reports 2. Generate / View / Download Auto Attendant Reports 1. User Call Reports The admin portal provides a variety of reports for group services as well as for individual users. The User Call Report offers a view of selectable users call details. The main dashboard offers the following: Call Record Types: Today Yesterday Last … Read More
Auto Attendant Reports – Admin Guide
Home|Posts|Administrators|Admin PortalMENU 1. Auto Attendant Reports 2. Generate / View / Download Auto Attendant Reports 1. Auto Attendant Reports The admin portal provides a variety of reports for group services, including reporting for the auto attendant service. The auto attendant reporting includes incoming call detail reports through graphs and raw data for hourly and daily activity. Auto Attendant Report Types: … Read More
Administrator Portal – Odin – Group Call Report
This guide reviews how to access the call records dashboard, how to drill down to specific date ranges, and how to export the information as a .CSV file.
Administrators Portal – Odin – Post Training Refresher – HIDDEN
Home | Administrators | Admin Portal MENU 1. Accessing the Admin Portal 2. Set Up and Configure Your Business Operating Schedules 3. Create Your Office Hours Schedule 4. Modify Your Office Hours 5. Set Up and Configure Your Holiday Hours 6. Reset a User’s Portal Password or Voicemail Passcode 7. Set Up and Configure Your Auto Attendant 8. Recording Custom … Read More
Administrators Portal – Odin – Enhanced E911 Service
Home|Posts|Administrators|Admin PortalMENU 1. Enhanced E911 Service 2. Access Emergency Call Notification 3. Access Emergency Call Notification for Enterprise Administrators 1. Enhanced E911 Service The enhanced emergency (E911) service provides an emergency service designed for organizations with a hybrid or nomadic workforce. It offers dynamic location support and a network that routes emergency calls to Public Safety Answering Points (PSAP) around … Read More
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