Home|Posts|Administrators|Admin PortalMENU Introduction Update a user profile Update a number and/or extension Update user E911 information Manage user calling features Reset a portal password Reset a voicemail passcode Configure Integrated IMP settings Introduction Administrators can manage a wide range of user settings to ensure profiles, numbers, calling features, and security credentials remain accurate and up to date. From updating basic … Read More
Administrators Portal – Odin – Activate Existing Numbers
Home|Posts|Administrators|Admin PortalMENU Introduction View assigned numbers Activate and deactivate numbers Introduction Assign Numbers allows you to view and activate the phone numbers associated with your organization. You can quickly activate or deactivate individual numbers or entire ranges as needed, keeping your number inventory organized and up to date. View assigned numbers Administrators can view and filter assigned numbers. To view … Read More
Administrators Portal – Odin – Account/Authorization Codes
Home|Posts|Administrators|Admin PortalMENU Introduction View Account/Authorization administration codes Manage Account/Authorization codes Edit Account/Authorization codes Introduction Account codes enable call tracking by prompting users to enter a code when making calls outside the group. However, the system does not validate these codes, so calls are not blocked. Authorization codes require users to enter a valid code before the call is connected; invalid … Read More
Administrators Portal – Odin – Alternate Numbers
Home|Posts|Administrators|Admin PortalMENU Introduction Add and edit alternate numbers Introduction Alternate Numbers allows up to ten additional phone numbers or extensions to be assigned in addition to your primary number and extension. All additional numbers and extensions ring your phone(s) in the same way as your primary phone. Add and edit alternate numbers Administrators can add and edit alternate numbers assigned … Read More
Group Paging – Admin Guide
Home|Posts|Administrators|Admin PortalMENU Introduction Create a paging group Configure and modify originators Configure and modify targets Introduction A paging group is an instance of the Group Paging service, assigned a list of targets, originators, and a phone number or extension. When an originator dials the paging group number, all targets are paged and joined in an n-way conference with the originator. … Read More
Administrators Portal – Odin – Barge-in Exempt
Home|Posts|Administrators|Admin PortalMENU Introduction 1. Configure barge-in exempt Introduction Barge-in Exempt allows you to block barge-in attempts from other users with directed call pickup with barge-in. As part of Call Center agent monitoring, administrators can turn this feature off to allow Call Center supervisors to monitor agent calls and barge in as needed. 1. Configure barge-in exempt Administrators can configure barge-in … Read More
Administrators Portal – Odin – Shared Call Appearance
Home|Posts|Administrators|Admin PortalMENU Introduction Configure and modify Shared Call Appearance Endpoints Delete a Shared Call Appearance Introduction Shared Call Appearance lets multiple phones ring for the same line, shows call status across all devices, and allows users to join active calls. Configure and modify Shared Call Appearance Administrators can allocate additional devices or lines to users. To configure and modify a … Read More
Administrators Portal – Odin – Music On Hold
Home|Posts|Administrators|Admin PortalMENU Introduction 1. Create a Music On Hold Profile 2. Edit a Music On Hold Profile Introduction Administrators can assign and manage the music or announcements that callers hear while on hold. The system default audio may be used, or a custom file can be uploaded. 1. Create a Music On Hold Profile To add a music on hold … Read More
Administrators Portal – Odin – Schedules
Home|Posts|Administrators|Admin PortalMENU Introduction 1. Add a Schedule 2. Modify a Schedule 1. Introduction Schedules are used to support group services (such as auto attendants and call queues) by defining when specific behaviors occur. They route incoming calls based on the day of the week and time of day. Schedules are classified as either: Time – Defines the days and hours … Read More
Administrators Portal – Odin – Call Flow Visualizer Admin Guide
Home|Posts|Administrators|Admin PortalMENU About this Document System Requirements How to Log In Navigation Tabs Summary Tab Dashboard Monitoring Schedules Announcements Numbers Call Flow View Tab Call Flow Search Call Flow Error Detection Call Flow Pan & Zoom Last Update Action Controls Action Control Side Panel Connectors Play Announcements Call Flow Export & Configuration Report Printing the Diagram Glossary of Terms & … Read More