Home|Posts by “Michael Harrold”MENU Introduction 1. Call Center Agent Report 2. Generate/View/Download Call Center Agent Reports 3. Call Center Premium Call Records 4. Generate/View/Download Call Center Premium Call Records Introduction The admin portal provides several reporting options for group services, including call center reports. Administrators can run a Call Center Agent Report, which provides detailed data on calls handled within … Read More
Administrators Portal – Odin – Call Centers
Home|Posts by “Michael Harrold”MENU Introduction 1. Modifying a Call Center 2. Queue Statistics 3. Advanced Settings 4. Agents 5. Announcement 6. DNIS (Premium Call Centers Only) 7. Profile 8. Routing 9. Settings 10. Supervisors 11. Thresholds 12. Enterprise Call Center Settings 13. Agent Default Settings 14. Agent Unavailable Codes 15. External Report Settings Introduction Call Centers automatically process incoming calls … Read More
Webex for Desktop – Windows – Joining a Meeting
Home | Archives for Michael Harrold | Page 29 MENU 1. Joining a Meeting 2. Join a Meeting from Your Spaces List 1. Joining a Meeting You can join a meeting from your computer, mobile device, phone, or a video system. To join a meeting: Open your email invite. Click Join. Note: If you don’t want to install anything, click … Read More
Webex for Desktop – Windows – Starting a Meeting
Home | Archives for Michael Harrold | Page 29 MENU 1. Starting a Meeting 2. Adding Participants 1. Starting a Meeting If you have a Standard or Premium Webex Package (Executive or Meetings Plus ProConnect seat), you can meet in your Cisco Webex Personal Room. To start a meeting, go to Meetings, by selecting the Meeting icon Choose Start a … Read More
Webex for Desktop – Windows – Advanced Call Settings
Home | Archives for Michael Harrold | Page 29 MENU 1. Advanced Call Settings 2. Incoming Calls 3. Do Not Disturb 4. Call Forwarding 5. Sequential Ring 6. Outgoing Calls 1. Advanced Call Settings The Self Care Portal allows you to set additional preferences for your phone system. Click on your profile. Select Settings Click on Calling Click image for … Read More
Webex for Desktop – Windows – Making a Conference Call
Home | Archives for Michael Harrold | Page 29 MENU 1. Making a Conference Call 1. Making a Conference Call To initiate a Conference Call from an active call: Select More. Select Conference. Click image for large view Enter a phone number or type the name of the recipient, Proceed to choose whether you want to make it an Audio or … Read More
Webex for Desktop – Windows – Transferring Calls
Home | Archives for Michael Harrold | Page 29 MENU 1. Transferring Calls 1. Transferring Calls If you are on an active call, you can perform a semi-attended or an attended transfer to another contact within the Company Directory or any other number you dial via the Keypad. While you’re on a phone call, select More. Select Transfer. Click image … Read More
Webex for Desktop – Windows – Placing Calls on Hold
Home | Archives for Michael Harrold | Page 29 MENU 1. Placing Calls on Hold 1. Placing Calls on Hold While on a phone call, select More. Select Hold. Click image for large view After you put the call on hold, your spaces list shows that it’s on hold. To go back to your held call: Select it from the … Read More
Webex for Desktop – Windows – Placing Voice or Video Calls
Home | Archives for Michael Harrold | Page 29 MENU 1. Placing Voice or Video Calls 1. Placing Voice or Video Calls To make a call using the dial pad: Click on the phone icon. Enter a phone number in the dialpad. Click image for large view Then choose whether you want to make it an Audio or Video call. You … Read More
Webex for Desktop – Windows – Sending files
Home | Archives for Michael Harrold | Page 29 MENU 1. Sending files 1. Sending files You can share most types of files, with the largest file size being 2 GB. You can also preview documents without downloading them first. Acceptable file types: : .doc, .docx, .gif, .jpeg, .pdf, .png, .ppt, .pptx, .xls, and .xlsx. A few ways to share … Read More