Home|Posts by “Michael Harrold”Run Application Business Integrator should run with local administrator privileges. When successfully logged in, the icon should be green when you are not on an active call and red when you are on an active call.
Business Integrator for Mac – Dialing Settings
Home|Posts by “Michael Harrold”Dialing Settings Dialing settings is where you can turn dialing on or off for the different types of applications that the software supports. To access your dialing settings, select Configuration, and a new window will appear. Then, under General, select Dialing. Click image for large view Check the appropriate boxes to turn the required dialing methods on … Read More
Business Integrator for Mac – Using Business Integrator
Home|Posts by “Michael Harrold”What you need to know: The Business Integrator client integrates your Consolidated ProConnect service with a variety of business applications to provide a more effective and intuitive work environment for your team. MENU Introduction 1. Download and Install 2. Login 3. Guided Tour 4. Initial Configuration Place Calls There are multiple ways to call someone using Business … Read More
Business Integrator for Mac – Getting Started
Home|Posts by “Michael Harrold”What you need to know: The Business Integrator client integrates your Consolidated ProConnect service with a variety of business applications to provide a more effective and intuitive work environment for your team. MENU Introduction 1. Download and Install 2. Login 3. Guided Tour 4. Initial Configuration Introduction Use Business Integrator to easily manage key telephony features like … Read More
Dubber Recording Portal – Admin Guide
Dubber is a cloud-based call recording service that enables users to record, save, replay, and interact with their calls. Dubber can be accessed through a web browser or through a mobile app.
Poly Edge E Expansion Module
Home|Posts by “Michael Harrold”What you need to know: Learn the basics of using your Poly Edge E Expansion Module. MENU Introduction 1. Overview 2. Supported Expansion Modules 3. Line Keys 4. Smart Paging Introduction Learn the basics of using your Poly Edge E Expansion Module (EM) with compatible phones. The EM supports the Poly Edge E400 and E500 series phones … Read More
Poly Edge E220, E320 & E350
Home|Posts by “Michael Harrold”What you need to know: Learn the basics of using your Poly Edge E220, E320 & E350 desk phone. MENU Introduction 1. Phone Overview 2. Display 3. Feature Keys 4. Home View 5. Directory 6. Pagination 7. Bluetooth Pairing 8. WiFi 9. Placing Calls 10. Answering Calls 11. Hold 12. Mute 13. Call Transfer 14. Do Not … Read More
Poly Edge E400 & E450 – User Guide
Home|Posts by “Michael Harrold”What you need to know: Learn the basics of using your Poly Edge E400 & E450 desk phone. MENU Introduction 1. Phone Overview 2. Display 3. Feature Keys 4. Home 5. Directory 6. Pagination 7. Bluetooth Pairing 8. WiFi 9. Placing Calls 10. Answering Calls 11. Hold 12. Mute 13. Call Transfer 14. Do Not Disturb 15. … Read More
User Call Reports – Admin Guide
Home|Posts by “Michael Harrold”MENU 1. User Call Reports 2. Generate / View / Download Auto Attendant Reports 1. User Call Reports The admin portal provides reports for both groups and individual users. Administrators can run a User Call Report, which provides detailed data on calls handled by selected individual users. Call Record Types: Today Yesterday Last 7 days Last 30 … Read More
Auto Attendant Reports – Admin Guide
Home|Posts by “Michael Harrold”MENU 1. Auto Attendant Reports 2. Generate / View / Download Auto Attendant Reports 1. Auto Attendant Reports The admin portal provides reporting options for auto attendants. Auto attendant reporting includes call detail reports displayed through graphs and raw data for hourly and daily activity. Auto Attendant Report Types: Call Volume Call Volume By Time Period Call … Read More