Home|Posts|callMENU Introduction View Account/Authorization administration codes Manage Account/Authorization codes Edit Account/Authorization codes Introduction Account codes enable call tracking by prompting users to enter a code when making calls outside the group. However, the system does not validate these codes, so calls are not blocked. Authorization codes require users to enter a valid code before the call is connected; invalid codes … Read More

Home|Posts|callMENU Introduction 1. Configure barge-in exempt Introduction Barge-in Exempt allows you to block barge-in attempts from other users with directed call pickup with barge-in. As part of Call Center agent monitoring, administrators can turn this feature off to allow Call Center supervisors to monitor agent calls and barge in as needed. 1. Configure barge-in exempt Administrators can configure barge-in exempt … Read More

Home|Posts|callMENU Introduction Configure and modify Shared Call Appearance Endpoints Delete a Shared Call Appearance Introduction Shared Call Appearance lets multiple phones ring for the same line, shows call status across all devices, and allows users to join active calls. Configure and modify Shared Call Appearance Administrators can allocate additional devices or lines to users. To configure and modify a user’s … Read More

Home|Posts|callMENU Introduction 1. Create a Music On Hold Profile 2. Edit a Music On Hold Profile Introduction Administrators can assign and manage the music or announcements that callers hear while on hold. The system default audio may be used, or a custom file can be uploaded. 1. Create a Music On Hold Profile To add a music on hold profile, … Read More

Home|Posts|callMENU Introduction 1. Add a Schedule 2. Modify a Schedule 1. Introduction Schedules are used to support group services (such as auto attendants and call queues) by defining when specific behaviors occur. They route incoming calls based on the day of the week and time of day. Schedules are classified as either: Time – Defines the days and hours your … Read More

Home|Posts|callMENU About this Document System Requirements How to Log In Navigation Tabs Summary Tab Dashboard Monitoring Schedules Announcements Numbers Call Flow View Tab Call Flow Search Call Flow Error Detection Call Flow Pan & Zoom Last Update Action Controls Action Control Side Panel Connectors Play Announcements Call Flow Export & Configuration Report Printing the Diagram Glossary of Terms & Definitions … Read More