Home|Posts|callMENU Introduction Update a user profile Update a number and/or extension Update user E911 information Manage user calling features Reset a portal password Reset a voicemail passcode Configure Integrated IMP settings Introduction Administrators can manage a wide range of user settings to ensure profiles, numbers, calling features, and security credentials remain accurate and up to date. From updating basic profile … Read More

Home|Posts|callMENU Introduction View assigned numbers Activate and deactivate numbers Introduction Assign Numbers allows you to view and activate the phone numbers associated with your organization. You can quickly activate or deactivate individual numbers or entire ranges as needed, keeping your number inventory organized and up to date. View assigned numbers Administrators can view and filter assigned numbers. To view and … Read More

Home|Posts|callMENU Introduction View Account/Authorization administration codes Manage Account/Authorization codes Edit Account/Authorization codes Introduction Account codes enable call tracking by prompting users to enter a code when making calls outside the group. However, the system does not validate these codes, so calls are not blocked. Authorization codes require users to enter a valid code before the call is connected; invalid codes … Read More

Home|Posts|callMENU Introduction 1. Configure barge-in exempt Introduction Barge-in Exempt allows you to block barge-in attempts from other users with directed call pickup with barge-in. As part of Call Center agent monitoring, administrators can turn this feature off to allow Call Center supervisors to monitor agent calls and barge in as needed. 1. Configure barge-in exempt Administrators can configure barge-in exempt … Read More