Home|Posts|callWhat you need to know: ProConnect’s Business Call Center is a carrier-class communications management product fully integrated that provides Automatic Call Distribution functionality. MENU Login 1. Login To access Call Center, go to the following URL: https://consolidated.akixi.com/ Select Sign In. Enter your username and password and click Sign In. Click the menu to access the reporting tab and begin viewing … Read More
Introduction to ProConnect Texting with Webex App – Mobile
Home | call | Page 5 What you need to know: This document provides guidance for users to effectively utilize their Texting app within ProConnect with Webex. MENU Introduction 1. Overview of Texting Using Webex 2. Prerequisites 3. Access Texting in your Webex mobile app 4. Activate the notifications bot in Webex 5. Add Texting in Webex Spaces 6. Settings … Read More
Dubber Recording Portal – Admin Guide
Dubber is a cloud-based call recording service that enables users to record, save, replay, and interact with their calls. Dubber can be accessed through a web browser or through a mobile app.
Poly Edge E Expansion Module
Home|Posts|callWhat you need to know: Learn the basics of using your Poly Edge E Expansion Module. MENU Introduction 1. Overview 2. Supported Expansion Modules 3. Line Keys 4. Smart Paging Introduction Learn the basics of using your Poly Edge E Expansion Module (EM) with compatible phones. The EM supports the Poly Edge E400 and E500 series phones and is ideal … Read More
Poly Edge E220, E320 & E350
Home|Posts|callWhat you need to know: Learn the basics of using your Poly Edge E220, E320 & E350 desk phone. MENU Introduction 1. Phone Overview 2. Display 3. Feature Keys 4. Home View 5. Directory 6. Pagination 7. Bluetooth Pairing 8. WiFi 9. Placing Calls 10. Answering Calls 11. Hold 12. Mute 13. Call Transfer 14. Do Not Disturb 15. Call … Read More
Poly Edge E400 & E450 – User Guide
Home|Posts|callWhat you need to know: Learn the basics of using your Poly Edge E400 & E450 desk phone. MENU Introduction 1. Phone Overview 2. Display 3. Feature Keys 4. Home 5. Directory 6. Pagination 7. Bluetooth Pairing 8. WiFi 9. Placing Calls 10. Answering Calls 11. Hold 12. Mute 13. Call Transfer 14. Do Not Disturb 15. Call Forwarding 16. … Read More
Receptionist Console
Home | call | Page 5 What you need to know: The Receptionist Console is a web-based tool that runs in a separate browser. It’s supported by Internet Explorer, Mozilla Firefox, and Safari. It combines your telephone handset with a desktop interface that makes it easy for you to direct calls to staff, wherever they are. MENU Introduction 1. Administrative … Read More
Administrators Portal – Odin – Overview
Home|Posts|callMENU Introduction 1. Login 2. Resetting Passwords 3. Users 4. Auto Attendants 5. Call Centers 6. Hunt Groups 7. Meet-Me Conferencing 8. Holiday Schedules Introduction The admin portal provides a self-service experience to configure features and services for your location or multiple locations. Administrators can manage users, reset passwords, and configure services such as auto attendants, call centers, and hunt … Read More
Administrators Portal – Odin – Group Night Forwarding
Home|Posts|callMENU 1. Group Night Forwarding 2. Configure Group Night Forwarding 1. Group Night Forwarding The Group Night Forwarding feature redirects incoming calls to a specific phone number outside of the group’s business hours. Administrators can enable this service so that calls received after hours are automatically forwarded to a set number. This guide explains how to view and modify Group … Read More
Administrators Portal – Call Pickup
Home|Posts|callMENU 1. Call Pickup 2. Create/Modify a Call Pickup Group 3. Call Pickup Feature Operation 1. Call Pickup The call pickup service allows users to answer any incoming call ringing within their assigned pickup group. A pickup group is a set of users at a specific location for whom the call pickup feature is enabled. Administrators assign users to these … Read More