Home|Posts|callMENU Introduction 1. Call Park 2. Create/Modify a Call Park Group 3. Configure Call Park Settings 1. Call Park Call Park allows users to place a call on hold in a shared group so it can be retrieved from any phone within that group. Parking a call frees up the original phone line, making it available for other calls. For … Read More
Administrators Portal – Odin – Call Center Reports
Home|Posts|callMENU Introduction 1. Call Center Agent Report 2. Generate/View/Download Call Center Agent Reports 3. Call Center Premium Call Records 4. Generate/View/Download Call Center Premium Call Records Introduction The admin portal provides several reporting options for group services, including call center reports. Administrators can run a Call Center Agent Report, which provides detailed data on calls handled within a group’s call … Read More
Administrators Portal – Odin – Call Centers
Home|Posts|callMENU Introduction 1. Modifying a Call Center 2. Queue Statistics 3. Advanced Settings 4. Agents 5. Announcement 6. DNIS (Premium Call Centers Only) 7. Profile 8. Routing 9. Settings 10. Supervisors 11. Thresholds 12. Enterprise Call Center Settings 13. Agent Default Settings 14. Agent Unavailable Codes 15. External Report Settings Introduction Call Centers automatically process incoming calls received by a … Read More
Administrators Portal – Odin – Auto Attendants
Home|Posts|callMENU Introduction 1. Create an Auto Attendant Configure Auto Attendant settings and options 2. Modify an Auto Attendant Introduction The auto attendant feature is used to route calls to various destinations, employees within your company, specific groups of employees, voicemail, or other outside numbers – without the assistance of an operator or receptionist. It also delivers your company greeting or … Read More
Administrators Portal – Odin – Configuring User Features
Home|Posts|callMENU Introduction 1. Call Forwarding 2. Modifying Call Forwarding 3. Hoteling 4. Configuring Hoteling Host 5. Configuring Hoteling Guest 6. Do Not Disturb 7. Anywhere Mobile Introduction Within the admin portal, you can configure a variety of user features across your organization. This guide highlights the most commonly used features and provides an overview of how to set them up … Read More
Poly VVX 250/350/450 – User Guide
Home|Posts|callWhat you need to know: Learn the basics of using your Poly VVX 250/350/450 desk phone. MENU Introduction 1. Phone Overview 2. Lines View 3. Home View 4. Feature Keys 5. Placing Calls 6. Answering Calls 7. Hold 8. Mute 9. Call Transfer 10. Three-Way Conference Call 11. Do Not Disturb 12. Call Forwarding 13. Call Park 14. Enhanced Call … Read More
Cisco 8800 Series – User Guide
Home|Posts|callWhat you need to know: Learn the basics of using your Cisco 8800 Series desk phone. MENU Introduction 1. Main Functions 2. Placing Calls 3. Answering Calls 4. Call Forward 5. Do Not Disturb 6. Voicemail 7. Call Hold 8. Three-Way Calling 9. Blind Transfer 10. Consulted Transfer 11. Direct Transfer to Voicemail 12. Call History 13. Park / Retrieve … Read More
Cisco 6800 Series – User Guide
Home|Posts|callWhat you need to know: Learn the basics of using your Cisco 6800 Series desk phone. MENU Introduction 1. Main Functions 2. Placing Calls 3. Answering Calls 4. Call Forward 5. Do Not Disturb 6. Voicemail 7. Call Hold 8. Three-Way Calling 9. Transfer 10. Consulted Transfer 11. Direct Transfer to Voicemail 12. Call History 13. Park / Retrieve Calls … Read More
Yealink T46S – User Guide
Home | call | Page 6 What you need to know: MENU Introduction 1. Main Functions 2. Placing and Receiving Calls 3. Hold 4. Call Transfer 5. Three-Way Conference Call 6. Do Not Disturb 7. Call Forwarding 8. Call Park and Retrieve 9. Adding Contacts to Directory 10. Voicemail Setup 11. Voicemail Access 12. Call History 13. Bluetooth Connectivity Introduction … Read More
Poly VVX 501 and VVX 601 – User Guide
Home|Posts|callWhat you need to know: Learn the basics of using your Poly VVX 501/601 desk phone. MENU Introduction 1. Touchscreen 2. Lines View and Home View 3. Feature Keys 4. Placing and Receiving Calls 5. Hold and Resume 6. Call Transfer 7. Three-Way Conference Call 8. Do Not Disturb 9. Call Forwarding 10. Call Park 11. Enhanced Call Park 12. … Read More