Home|Posts|SettingsMENU Introduction 1. Requirements 2. Configuring Music On Hold Introduction An administrator can assign and configure the music callers hear when placed on hold. You can use the default system music/announcement or upload a custom audio file to be played. This guide reviews how an administrator can modify and configure the music-on-hold settings for a group within the admin portal. … Read More

Home|Posts|SettingsMENU i. Introduction 1. Voice Messaging Distribution List Service Introduction The Voice Messaging Distribution List service presents the option to forward voice messages to a group of people within your organization. If voicemail to email is configured, the message can be sent as an email attachment. This feature allows any voicemail user to forward voice messages to multiple recipients. The … Read More

Home|Posts|SettingsMENU 1. Accessing the Admin Portal 2. Set Up and Configure Your Business Operating Schedules 3. Create Your Office Hours Schedule 4. Modify Your Office Hours 5. Set Up and Configure Your Holiday Hours 6. Reset a User’s Portal Password or Voicemail Passcode 7. Set Up and Configure Your Auto Attendant 8. Recording Custom Auto Attendant Greetings 9. Set Up … Read More

Home|Posts|SettingsMENU Introduction 1. Add a Schedule 2. Modify a Schedule 1. Introduction Schedules are used to support group services (e.g. auto attendants and call queues). A schedule establishes a set of time slots in which a feature can execute specific behavior. They are used to route incoming calls based on the day of the week and/or time of day. Schedules … Read More

Home|Posts|SettingsMENU About this Document System Requirements How to Log In Navigation Tabs Summary Tab Dashboard Monitoring Schedules Announcements Numbers Call Flow View Tab Call Flow Search Call Flow Error Detection Call Flow Pan & Zoom Last Update Action Controls Action Control Side Panel Connectors Play Announcements Call Flow Export & Configuration Report Printing the Diagram Glossary of Terms & Definitions … Read More

Home|Posts|SettingsMENU Introduction 1. Login 2. Resetting Passwords 3. Users 4. Auto Attendants 5. Call Centers 6. Hunt Groups 7. Meet-Me Conferencing 8. Holiday Schedules Introduction The admin portal provides a self-service experience to easily configure features and services assigned to your location or multiple locations, such as resetting users’ voicemail passwords, configuring user settings, and managing hunt groups, auto attendants, … Read More

Home|Posts|SettingsMENU 1. Group Night Forwarding 2. Configure Group Night Forwarding 1. Group Night Forwarding The group night forwarding feature redirects a user’s incoming calls to a specific number outside of the group’s business hours. Administrators can enable this service, so that when external calls are received outside of business hours, they are automatically redirected to a set number. This guide … Read More

Home|Posts|SettingsMENU 1. Call Pickup 2. Create/Modify a Call Pickup Group 3. Call Pickup Feature Operation 1. Call Pickup The call pickup service enables a user to answer any ringing line within their pickup group. A pickup group is a group of users within a location, to which the call pickup feature applies. Administrators assign these users to a group in … Read More