Home|Posts|SettingsMENU Introduction 1. Call Park 2. Create/Modify a Call Park Group 3. Configure Call Park Settings 1. Call Park Call park is a feature that internally transfers calls through the use of call park groups. A call park group defines a group of users who can park calls against phone lines that are within the same call park group. This … Read More
Administrators Portal – Odin – Call Center Reports
Home|Posts|SettingsMENU Introduction 1. Call Center Agent Report 2. Generate/View/Download Call Center Agent Reports 3. Call Center Premium Call Records 4. Generate/View/Download Call Center Premium Call Records Introduction The admin portal provides a variety of reports for group services, including a call center reports. For call centers, you can run a call center agent report, which displays detailed reporting for all … Read More
Administrators Portal – Odin – Call Centers
Home|Posts|SettingsMENU Introduction 1. Modifying a Call Center 2. Queue Statistics 3. Advanced Settings 4. Agents 5. Announcement 6. DNIS (Premium Call Centers Only) 7. Profile 8. Routing 9. Settings 10. Supervisors 11. Thresholds 12. Enterprise Call Center Settings 13. Agent Default Settings 14. Agent Unavailable Codes 15. External Report Settings Introduction Call Centers automatically process incoming calls received by a … Read More
Administrators Portal – Odin – Auto Attendants
Home|Posts|SettingsMENU Introduction 1. Modifying an Auto Attendant Introduction The auto attendant feature is used to route calls to various destinations, employees within your company, specific groups of employees, voicemail, or other outside numbers – without the assistance of an operator or receptionist. They also provide callers with your company greeting/announcement and dialing menu options. An auto attendant has three modes … Read More
Administrators Portal – Odin – Configuring User Features
Home|Posts|SettingsMENU Introduction 1. Call Forwarding 2. Modifying Call Forwarding 3. Hoteling 4. Configuring Hoteling Host 5. Configuring Hoteling Guest 6. Do Not Disturb 7. Anywhere Mobile Introduction Within the admin portal, you can configure or set up several features for users in your company. This guide reviews some of the most common user features and how you can configure them … Read More
Business Integrator – Getting Started
Home|Posts|SettingsWhat you need to know: The Business Integrator client integrates your Consolidated ProConnect service with a variety of business applications to provide a more effective and intuitive work environment for your team. MENU Introduction 1. Download and Install 2. Login 3. Guided Tour 4. Initial Configuration Introduction Use Business Integrator to easily manage key telephony features like do not disturb, … Read More
Yealink T48S – User Guide
Home | Settings | Page 2 What you need to know: MENU Introduction 1. Main Functions 2. Placing and Receiving Calls 3. Call Transfer 4. Three-Way Conference Call 5. Call Park and Retrieve 6. Call Forwarding 7. Voicemail Setup 8. Voicemail Access 9. Call History 10. Ring Type 11. Basic Phone Settings Introduction The following topics will help you with … Read More
Yealink T42S – User Guide
Home | Settings | Page 2 What you need to know: MENU Introduction 1. Main Functions 2. Placing and Receiving Calls 3. Call Transfer 4. Three-Way Conference Call 5. Call Park and Retrieve 6. Call Forwarding 7. Voicemail Setup 8. Voicemail Access 9. Call History 10. Ring Type 11. Basic Phone Settings Introduction The following topics will help you with … Read More
Call Center Settings – Supervisor
Home|Posts|SettingsWhat you need to know: Click the Settings link at the top right-hand side of the main page to configure various aspects of the Call Center application. MENU Introduction 1. General 2. Application 3. Services 4. Plug-Ins 5. Report 6. About Introduction Click the Settings link at the top right-hand side of the main page to configure various aspects of … Read More
Call Center Settings
Home|Posts|SettingsWhat you need to know: Click the Settings link at the top right-hand side of the main page to configure various aspects of the Call Center application. To return to the main interface, click the Back To Application link. MENU 1. General 2. Application 3. Services 4. Plug-Ins 5. Report 6. About Introduction Click the Settings link at the top … Read More
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