Webinars
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Please click here to learn more about various training options available.
Please make your selection from the available webinars listed below; the link will open in a new window.
Don't forget to check back for upcoming webinars.
Poly VVX x50 Phone Training:
We invite you to take advantage of learning more about your Poly VVX 250 , 350, or 450 phone by joining an interactive session with one of our trainers.
Who should attend:
Anyone who has questions or would like to learn more about their Poly VVX 250, 350, or 450 phone.
What will be covered:
This training will cover everything from answering calls to accessing and managing your voicemail. Popular topics will include call park and three way conference calls.
Est. Duration. 60 min.
Polycom VVX 450 Phone Training:
We invite you to take advantage of learning more about your Webex application by joining an interactive session with one of our trainers.
Who should attend:
Anyone who has questions or would like to learn more about their Polycom VVX 450 Phone
What will be covered:
This training will cover everything from answering calls to accessing and managing your voicemail. Popular topics will include call park and three way conference calls.
Est. Duration 60 mins
Agent-Enhanced Call Center Reporting (Akixi):
We invite you to take advantage of learning more about your Agent Enhanced Call Center Reporting Portal (Akixi) by joining an interactive session with one of our trainers.
Who should attend:
Anyone who has questions or would like to learn more about their Agent Enhanced Call Center Reporting Portal (Akixi).
What will be covered:
This training will cover accessing the reporting portal and navigating the Call Center. Popular topics include Active Reports, sign-in/out, ACD state and status, and call controls.
Est. Duration. 60 min.
Supervisor-Enhanced Call Center Reporting (Akixi):
We invite you to take advantage of learning more about your Supervisor Enhanced Call Center Reporting Portal (Akixi) by joining an interactive session with one of our trainers.
Who should attend:
Anyone who has questions or would like to learn more about their Supervisor Enhanced Call Center Reporting Portal (Akixi).
What will be covered:
This training will cover accessing the reporting portal, and how to create real-time and historical reporting for the call center, and agent metrics and analytics.
Popular topics will include understanding the various reporting types, scheduling reports, and call controls.
Est. Duration. 60 min.
Proconnect's Teams:
We invite you to take advantage of learning more about your Teams application by joining an interactive session with one of our trainers.
Who should attend:
Anyone who has questions or would like to learn more about their MS Teams application and how it applies to their day to day business.
What will be covered:
This training will cover everything from accessing the application to using it for messaging, meetings, and call controls. Popular topics will include how to manage your voicemail within the application, understanding status, and utilizing the application for collaboration.
Est. Duration. 60 min.
Advanced Call Reporting (Akixi):
We invite you to take advantage of learning more about your Advance Call Reporting Portal (Akixi) by joining an interactive session with one of our trainers.
Who should attend:
Anyone who has questions or would like to learn more about their Advance Call Reporting (Akixi).
What will be covered:
This training will cover accessing the reporting portal, and how to create real-time and historical reporting for trending desired metrics and analytics. Popular topics will include understanding the various reporting types, scheduling reports, wallboard creation, and setting up thresholds and alerts.
Est. Duration 60 mins
Poly Edge E400 Series Phone Training:
We invite you to take advantage of learning more about your Poly Edge E400 Series phone by joining an interactive session with one of our trainers.
Who should attend:
Anyone who has questions or would like to learn more about their Poly Edge E400 Series
What will be covered:
This training will cover everything from answering calls to accessing and managing your voicemail. Popular topics will include call park, transfer, and three way conference calls.
Est. Duration 60 mins
Proconnect's Webex:
We invite you to take advantage of learning more about your Webex application by joining an interactive session with one of our trainers.
Who should attend:
Anyone who has questions or would like to learn more about their Webex application and how it applies to their day to day business.
What will be covered:
This training will cover everything from accessing the application to using it for messaging, meetings, and call control with call pull. Popular topics will include how to manage your voicemail within the application, understanding status, and utilizing the application for collaboration.
Est. Duration. 60 min.
Cisco 6800 & 8800 series Phone:
We invite you to take advantage of learning more about your Cisco 6800 series & 8800 series Phone by joining an interactive session with one of our trainers.
Who should attend:
Anyone who has questions or would like to learn more about their Cisco 6800 & 8800 series phone.
What will be covered:
This training will cover everything from answering calls to accessing and managing your voicemail. Popular topics will include call park and three-way conference calls.
Est. Duration 60 mins
Admin Portal:
We invite you to take advantage of learning more about your Odin Admin portal by joining an interactive session with one of our trainers.
Who should attend:
Anyone who has access to the admin portal and would like to learn how to utilize their portal and their ProConnect service.
What will be covered:
This training will look at the “My ProConnect” Odin Admin portal where you will learn how to manage users including password resets, voicemail options, and modifying usernames. This session will also look at how to manage different call flow features such as an Auto Attendant, Hunt Group, and a Call Queue.
Est. Duration 60 mins
Poly Edge E400 Series Phone Training:
We invite you to take advantage of learning more about your Poly Edge E400 Series phone by joining an interactive session with one of our trainers.
Who should attend:
Anyone who has questions or would like to learn more about their Poly Edge E400 Series
What will be covered:
This training will cover everything from answering calls to accessing and managing your voicemail. Popular topics will include call park, transfer, and three way conference calls.
Est. Duration 60 mins
Proconnect's Webex:
We invite you to take advantage of learning more about your Webex application by joining an interactive session with one of our trainers.
Who should attend:
Anyone who has questions or would like to learn more about their Webex application and how it applies to their day to day business.
What will be covered:
This training will cover everything from accessing the application to using it for messaging, meetings, and call control with call pull. Popular topics will include how to manage your voicemail within the application, understanding status, and utilizing the application for collaboration.
Est. Duration. 60 min.
Call Recording (Dubber):
We invite you to take advantage of learning more about your Call Recording Portal (Dubber) by joining an interactive session with one of our trainers.
Who should attend:
Anyone who has questions or would like to learn more about their Call Recording Portal (Dubber) .
What will be covered:
This training will cover how to access the Call Recording Portal (Dubber), navigate its core features such as recording settings, playback controls, and managing recordings, as well as explore additional management tools for administrators.
Est. Duration. 60 min.
Admin Portal:
We invite you to take advantage of learning more about your Odin Admin portal by joining an interactive session with one of our trainers.
Who should attend:
Anyone who has access to the admin portal and would like to learn how to utilize their portal and their ProConnect service.
What will be covered:
This training will look at the “My ProConnect” Odin Admin portal where you will learn how to manage users including password resets, voicemail options, and modifying usernames. This session will also look at how to manage different call flow features such as an Auto Attendant, Hunt Group, and a Call Queue.
Est. Duration 60 mins
On-Demand Webinars (Previously Recorded)