Home|Posts|AdministratorsMENU Introduction Update a user profile Update a number and/or extension Update user E911 information Manage user calling features Reset a portal password Reset a voicemail passcode Configure Integrated IMP settings Introduction Administrators can manage a wide range of user settings to ensure profiles, numbers, calling features, and security credentials remain accurate and up to date. From updating basic profile … Read More
Administrators Portal – Odin – Activate Existing Numbers
Home|Posts|AdministratorsMENU Introduction View assigned numbers Activate and deactivate numbers Introduction Assign Numbers allows you to view and activate the phone numbers associated with your organization. You can quickly activate or deactivate individual numbers or entire ranges as needed, keeping your number inventory organized and up to date. View assigned numbers Administrators can view and filter assigned numbers. To view and … Read More
Administrators Portal – Odin – Account/Authorization Codes
Home|Posts|AdministratorsMENU Introduction View Account/Authorization administration codes Manage Account/Authorization codes Edit Account/Authorization codes Introduction Account codes enable call tracking by prompting users to enter a code when making calls outside the group. However, the system does not validate these codes, so calls are not blocked. Authorization codes require users to enter a valid code before the call is connected; invalid codes … Read More
Administrators Portal – Odin – Alternate Numbers
Home|Posts|AdministratorsMENU Introduction Add and edit alternate numbers Introduction Alternate Numbers allows up to ten additional phone numbers or extensions to be assigned in addition to your primary number and extension. All additional numbers and extensions ring your phone(s) in the same way as your primary phone. Add and edit alternate numbers Administrators can add and edit alternate numbers assigned to … Read More
Group Paging – Admin Guide
Home|Posts|AdministratorsMENU Introduction Create a paging group Configure and modify originators Configure and modify targets Introduction A paging group is an instance of the Group Paging service, assigned a list of targets, originators, and a phone number or extension. When an originator dials the paging group number, all targets are paged and joined in an n-way conference with the originator. Paging … Read More
Administrators Portal – Odin – Barge-in Exempt
Home|Posts|AdministratorsMENU Introduction 1. Configure barge-in exempt Introduction Barge-in Exempt allows you to block barge-in attempts from other users with directed call pickup with barge-in. As part of Call Center agent monitoring, administrators can turn this feature off to allow Call Center supervisors to monitor agent calls and barge in as needed. 1. Configure barge-in exempt Administrators can configure barge-in exempt … Read More
Administrators Portal – Odin – Shared Call Appearance
Home|Posts|AdministratorsMENU Introduction Configure and modify Shared Call Appearance Endpoints Delete a Shared Call Appearance Introduction Shared Call Appearance lets multiple phones ring for the same line, shows call status across all devices, and allows users to join active calls. Configure and modify Shared Call Appearance Administrators can allocate additional devices or lines to users. To configure and modify a user’s … Read More
Administrators Portal – Odin – Music On Hold
Home|Posts|AdministratorsMENU Introduction 1. Requirements 2. Configuring Music On Hold Introduction An administrator can assign and configure the music callers hear when placed on hold. You can use the default system music/announcement or upload a custom audio file to be played. This guide reviews how an administrator can modify and configure the music-on-hold settings for a group within the admin portal. … Read More
Administrators Portal – Odin – Voice Messaging Distribution List Service
Home|Posts|AdministratorsMENU i. Introduction 1. Voice Messaging Distribution List Service Introduction The Voice Messaging Distribution List service presents the option to forward voice messages to a group of people within your organization. If voicemail to email is configured, the message can be sent as an email attachment. This feature allows any voicemail user to forward voice messages to multiple recipients. The … Read More
Administrators Portal – Odin – Post Training Refresher
Home|Posts|AdministratorsMENU 1. Accessing the Admin Portal 2. Set Up and Configure Your Business Operating Schedules 3. Create Your Office Hours Schedule 4. Modify Your Office Hours 5. Set Up and Configure Your Holiday Hours 6. Reset a User’s Portal Password or Voicemail Passcode 7. Set Up and Configure Your Auto Attendant 8. Recording Custom Auto Attendant Greetings 9. Set Up … Read More