Home|Posts|AdministratorsMENU 1. User Call Reports 2. Generate / View / Download Auto Attendant Reports 1. User Call Reports The admin portal provides reports for both groups and individual users. Administrators can run a User Call Report, which provides detailed data on calls handled by selected individual users. Call Record Types: Today Yesterday Last 7 days Last 30 days The following … Read More
Auto Attendant Reports – Admin Guide
Home|Posts|AdministratorsMENU 1. Auto Attendant Reports 2. Generate / View / Download Auto Attendant Reports 1. Auto Attendant Reports The admin portal provides reporting options for auto attendants. Auto attendant reporting includes call detail reports displayed through graphs and raw data for hourly and daily activity. Auto Attendant Report Types: Call Volume Call Volume By Time Period Call Volume Per Option … Read More
Administrator Portal – Odin – Group Call Report
This guide reviews how to access the call records dashboard, how to drill down to specific date ranges, and how to export the information as a .CSV file.
Administrators Portal – Odin – Post Training Refresher – HIDDEN
Home | Administrators | Page 2 MENU 1. Accessing the Admin Portal 2. Set Up and Configure Your Business Operating Schedules 3. Create Your Office Hours Schedule 4. Modify Your Office Hours 5. Set Up and Configure Your Holiday Hours 6. Reset a User’s Portal Password or Voicemail Passcode 7. Set Up and Configure Your Auto Attendant 8. Recording Custom … Read More
Administrators Portal – Odin – Enhanced E911 Service
Home|Posts|AdministratorsMENU 1. Enhanced E911 Service 2. Access Emergency Call Notification 3. Access Emergency Call Notification for Enterprise Administrators 1. Introduction Enhanced Emergency (E911) supports organizations with hybrid or nomadic workforces by providing dynamic location tracking for voice users. Emergency calls are routed through a dedicated network to the appropriate Public Safety Answering Point (PSAP) across the U.S., its territories, and … Read More
Administrators Portal – Odin – Meet-Me Conferencing
Home|Posts|AdministratorsMENU 1. Meet-Me Conferencing 2. Feature Details 3. Configuring Meet-Me Conferencing 1. Meet-Me Conferencing The Meet-Me Conferencing feature allows multiple callers to join a single audio call, enabling meetings with participants in different locations. Once set up, the service can be used at any time without scheduling or reservations. Administrators can configure Meet-Me Conferencing for a group within the admin … Read More
Administrators Portal – Odin – Hunt Groups
Home|Posts|AdministratorsMENU Create a Hunt Group Modify a Hunt Group Introduction A hunt group is used to ring a specific group of users in a predetermined pattern within or across locations when a call is made to the phone number assigned to the hunt group. As business needs change, the admin can adjust the hunt group settings. Create a Hunt Group … Read More
Administrators Portal – Odin – Overview
Home|Posts|AdministratorsMENU Introduction 1. Login 2. Resetting Passwords 3. Users 4. Auto Attendants 5. Call Centers 6. Hunt Groups 7. Meet-Me Conferencing 8. Holiday Schedules Introduction The admin portal provides a self-service experience to configure features and services for your location or multiple locations. Administrators can manage users, reset passwords, and configure services such as auto attendants, call centers, and hunt … Read More
Administrators Portal – Odin – Group Night Forwarding
Home|Posts|AdministratorsMENU 1. Group Night Forwarding 2. Configure Group Night Forwarding 1. Group Night Forwarding The Group Night Forwarding feature redirects incoming calls to a specific phone number outside of the group’s business hours. Administrators can enable this service so that calls received after hours are automatically forwarded to a set number. This guide explains how to view and modify Group … Read More
Administrators Portal – Call Pickup
Home|Posts|AdministratorsMENU 1. Call Pickup 2. Create/Modify a Call Pickup Group 3. Call Pickup Feature Operation 1. Call Pickup The call pickup service allows users to answer any incoming call ringing within their assigned pickup group. A pickup group is a set of users at a specific location for whom the call pickup feature is enabled. Administrators assign users to these … Read More