Home | Business Apps | Page 5 What you need to know: This document provides guidance for users to effectively utilize their Texting app within ProConnect with Teams. MENU Introduction 1. Overview of Texting Using Teams 2. The Basics Introduction This document guides users to effectively utilize their mobile Texting app within ProConnect with Teams. Note: Throughout this document, phone … Read More
Dubber Recording Portal – AI User Guide
Home | Business Apps | Page 5 What you need to know: Dubber is a cloud-based call recording service that enables users to record, save, replay, and interact with their calls. MENU Overview 1. Logging in 2. Transcriptions 3. Sentiments 4. Notifications Overview This guide is specific to users within an organization and outlines how to use the Dubber Call … Read More
Dubber – Recordings Management
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Dubber – Download Multiple Recordings
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Dubber Recording Portal – User Guide
Home | Business Apps | Page 5 MENU Overview 1. Logging in 2. Navigation 3. Dubber Media Player 4. Recording Tags 5. Search for Recordings 6. Share Recordings 7. Additional User Features 8. Profile Features 9. Recording Calls Overview Dubber is a cloud-based call recording and data insights service that enables users to record, save, replay, and interact with their … Read More
Call Center Supervisor – Enhanced Call Center Reporting – Transfer Calls
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Call Center Supervisor – Enhanced Call Center Reporting – Answer Calls
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Call Center Supervisor – Enhanced Call Center Reporting – Place Calls
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Call Center Supervisor – Enhanced Call Center Reporting – Change Agent ACD States
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Call Center Supervisor – Enhanced Call Center Reporting – Filter Queues
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