Home|Posts|AutoMENU i. Introduction 1. Voice Messaging Distribution List Service Introduction The Voice Messaging Distribution List service presents the option to forward voice messages to a group of people within your organization. If voicemail to email is configured, the message can be sent as an email attachment. This feature allows any voicemail user to forward voice messages to multiple recipients. The … Read More

Home|Posts|AutoMENU Update E911 Information 1. Update E911 Information Enhanced 911 (E911) ensures emergency responders receive accurate location information when a 911 call is placed, helping them reach you quickly and safely. End users can manage their E911 settings to keep phone numbers and associated addresses current as work locations or devices change. These settings give users direct control over the … Read More

Home|Posts|AutoMENU 1. Manage Call Recording 2. Configure Call Recording 1. Manage Call Recording The Call Recording service allows users to record inbound and outbound calls. Administrators and end users can configure call recording settings. Note: Your system administrator may restrict access to certain settings. When restricted, some options will appear as read-only. 2. Configure Call Recording To configure Call Recording, … Read More

Home|Posts|AutoMENU 1. Manage Call Forwarding to Voicemail 2. Enable Call Forwarding to Voicemail 3. Disable Call Forwarding to Voicemail 1. Manage Call Forwarding to Voicemail Call forwarding is a phone management feature that redirects incoming calls to an alternate number, such as a cell phone, home phone, or a colleague’s number. Call Forwarding to Voicemail forwards all incoming calls directly … Read More

Home|Posts|AutoMENU 1. Manage Meet-Me Conferencing 2. Add a conference 1. Manage Meet-Me Conferencing Meet-Me Conferencing allows you to connect multiple callers at different locations into the same live call as an alternative to face-to-face meetings. When your conference bridge is enabled, you will receive an email with your bridge information, including a direct dial number, conference ID, and moderator PIN. … Read More

Home|Posts|AutoMENU 1. Manage Voice Messaging 2. Access Voice Messaging Settings 3. Configure Settings 4. Configure Voice Portal 5. Configure Greetings 6. Configure Distribution Lists 7. Advanced Options 1. Manage Voice Messaging Voice Messaging allows you to specify how to handle your voicemail messages. You can use Unified Messaging to retrieve messages from your phone, or choose to have messages delivered … Read More

Home|Posts|AutoMENU 1. Manage Music on Hold 2. File requirements 3. Configure Music on Hold 1. Manage Music on Hold Music on Hold allows you to play music for all calls when the remote party is placed on hold or parked. 2. File requirements Before uploading a Music on Hold file, ensure it meets the following requirements. For .WAV and .WMA … Read More

Home|Posts|AutoMENU 1. Manage Busy Lamp Field 2. Configure Busy Lamp Field 3. Select Monitored Users 1. Manage Busy Lamp Field The Busy Lamp Field feature allows you to monitor the status of specified users via your SIP Attendant Console phone. You can view whether monitored users are active or inactive, and configure call park notifications for their lines. 2. Configure … Read More

Home|Posts|AutoMENU 1. Manage Call Transfers 2. Configure Call Transfer 1. Manage Call Transfers The Call Transfer service allows you to transfer a call to a specified destination. Call transfers can be blind, with third-party consultation, or with three-way consultation. The Busy Camp On and Call Transfer Recall features allow you to camp a call on a busy destination and be … Read More