Home | Call Center | Page 2 MENU 1. Overview of Texting Using Webex 2. Prerequisites 3. Add Texting to the Sidebar 4. Access the Texting Application 5. Add Texting in Webex Spaces 6. Settings 7. Set Your Webex Notification Settings 8. Set Your System Notification Settings 9. Send and View Messages 10. View a Message 11. Manage a Thread … Read More
Home|Posts|Call CenterMENU i. Introduction 1. Voice Messaging Distribution List Service Introduction The Voice Messaging Distribution List service presents the option to forward voice messages to a group of people within your organization. If voicemail to email is configured, the message can be sent as an email attachment. This feature allows any voicemail user to forward voice messages to multiple recipients. … Read More
Home|Posts|Call CenterMENU Update E911 Information 1. Update E911 Information Enhanced 911 (E911) ensures emergency responders receive accurate location information when a 911 call is placed, helping them reach you quickly and safely. End users can manage their E911 settings to keep phone numbers and associated addresses current as work locations or devices change. These settings give users direct control over … Read More
Home | Call Center | Page 2 What you need to know: This document provides guidance for users to effectively utilize their Texting app within ProConnect with Teams. MENU Introduction 1. Overview of Texting Using Teams 2. The Basics Introduction This document provides guidance for users to effectively utilize their mobile Texting app within ProConnect with Teams. 1. Overview of … Read More
Home|Posts|Call CenterMENU 1. Manage Call Recording 2. Configure Call Recording 1. Manage Call Recording The Call Recording service allows users to record inbound and outbound calls. Administrators and end users can configure call recording settings. Note: Your system administrator may restrict access to certain settings. When restricted, some options will appear as read-only. 2. Configure Call Recording To configure Call … Read More