Home|Posts|AdministratorsMENU Introduction 1. Add a Schedule 2. Modify a Schedule 1. Introduction Schedules are used to support group services (e.g. auto attendants and call queues). A schedule establishes a set of time slots in which a feature can execute specific behavior. They are used to route incoming calls based on the day of the week and/or time of day. Schedules … Read More
Administrators Portal – Odin – Call Flow Visualizer Admin Guide
Home|Posts|AdministratorsMENU About this Document System Requirements How to Log In Navigation Tabs Summary Tab Dashboard Monitoring Schedules Announcements Numbers Call Flow View Tab Call Flow Search Call Flow Error Detection Call Flow Pan & Zoom Last Update Action Controls Action Control Side Panel Connectors Play Announcements Call Flow Export & Configuration Report Printing the Diagram Glossary of Terms & Definitions … Read More
User Call Reports – Admin Guide
Home|Posts|AdministratorsMENU 1. User Call Reports 2. Generate / View / Download Auto Attendant Reports 1. User Call Reports The admin portal provides a variety of reports for group services as well as for individual users. The User Call Report offers a view of selectable users call details. The main dashboard offers the following: Call Record Types: Today Yesterday Last 7 … Read More
Auto Attendant Reports – Admin Guide
Home|Posts|AdministratorsMENU 1. Auto Attendant Reports 2. Generate / View / Download Auto Attendant Reports 1. Auto Attendant Reports The admin portal provides a variety of reports for group services, including reporting for the auto attendant service. The auto attendant reporting includes incoming call detail reports through graphs and raw data for hourly and daily activity. Auto Attendant Report Types: Call … Read More
Administrator Portal – Odin – Group Call Report
This guide reviews how to access the call records dashboard, how to drill down to specific date ranges, and how to export the information as a .CSV file.
Administrators Portal – Odin – Post Training Refresher – HIDDEN
Home | Administrators | Page 2 MENU 1. Accessing the Admin Portal 2. Set Up and Configure Your Business Operating Schedules 3. Create Your Office Hours Schedule 4. Modify Your Office Hours 5. Set Up and Configure Your Holiday Hours 6. Reset a User’s Portal Password or Voicemail Passcode 7. Set Up and Configure Your Auto Attendant 8. Recording Custom … Read More
Administrators Portal – Odin – Enhanced E911 Service
Home|Posts|AdministratorsMENU 1. Enhanced E911 Service 2. Access Emergency Call Notification 3. Access Emergency Call Notification for Enterprise Administrators 1. Enhanced E911 Service The enhanced emergency (E911) service provides an emergency service designed for organizations with a hybrid or nomadic workforce. It offers dynamic location support and a network that routes emergency calls to Public Safety Answering Points (PSAP) around the … Read More
Administrators Portal – Odin – Meet-Me Conferencing
Home|Posts|AdministratorsMENU 1. Meet-Me Conferencing 2. Feature Details 3. Configuring Meet-Me Conferencing 1. Meet-Me Conferencing The Meet-Me Conferencing feature allows multiple callers to join in a single call, which enables audio meetings among diversely located invitees at any time. Once the feature is installed, it can be used at any time without the need for scheduling or a reservation. Administrators can … Read More
Administrators Portal – Odin – Hunt Groups
Home|Posts|AdministratorsMENU Create a Hunt Group Modify a Hunt Group Introduction A hunt group is used to ring a specific group of users in a predetermined pattern within or across locations when a call is made to the phone number assigned to the hunt group. As business needs change, the admin can adjust the hunt group settings. Create a Hunt Group … Read More
Administrators Portal – Odin – Overview
Home|Posts|AdministratorsMENU Introduction 1. Login 2. Resetting Passwords 3. Users 4. Auto Attendants 5. Call Centers 6. Hunt Groups 7. Meet-Me Conferencing 8. Holiday Schedules Introduction The admin portal provides a self-service experience to easily configure features and services assigned to your location or multiple locations, such as resetting users’ voicemail passwords, configuring user settings, and managing hunt groups, auto attendants, … Read More