This guide reviews how to access the call records dashboard, how to drill down to specific date ranges, and how to export the information as a .CSV file.
Administrators Portal – Odin – Post Training Refresher – HIDDEN
Home | Archives for Michael Harrold | Page 8 MENU 1. Accessing the Admin Portal 2. Set Up and Configure Your Business Operating Schedules 3. Create Your Office Hours Schedule 4. Modify Your Office Hours 5. Set Up and Configure Your Holiday Hours 6. Reset a User’s Portal Password or Voicemail Passcode 7. Set Up and Configure Your Auto Attendant … Read More
Push to Talk – Guide
Home|Posts by “Michael Harrold”What you need to know: Learn the basics of using Push to Talk on your desk phone. MENU Introduction 1. Configuration 2. Initiating a Push to Talk Call 3. Rejecting Push To Talk Introduction The Push To Talk (PTT) service is a Consolidated ProConnect feature that allows a user to call another station, where the system requests … Read More
Receptionist Console
Home | Archives for Michael Harrold | Page 8 What you need to know: The Receptionist Console is a web-based tool that runs in a separate browser. It’s supported by Internet Explorer, Mozilla Firefox, and Safari. It combines your telephone handset with a desktop interface that makes it easy for you to direct calls to staff, wherever they are. MENU … Read More
Webex for Windows – Get Started – Chapter 1
Webex is an all-in-one business communication app that includes a rich feature set, including placing and receiving audio and video calls with colleagues. You can get Webex for your computer, mobile device, or web browser. Install it on multiple devices and switch between them, hassle-free. Your content stays in sync because everything is stored in the cloud. This guide provides … Read More
Cisco 6851 and 8841
Home | Archives for Michael Harrold | Page 8
ProConnect User Portal – Music on Hold
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ProConnect User Portal – Busy Lamp Field
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ProConnect User Portal – Call Transfer
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ProConnect User Portal – Push to Talk
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