Home|Posts|AdminMENU 1. Manage Call Recording 2. Configure Call Recording 1. Manage Call Recording The Call Recording service allows users to record inbound and outbound calls. Administrators and end users can configure call recording settings. Note: Your system administrator may restrict access to certain settings. When restricted, some options will appear as read-only. 2. Configure Call Recording To configure Call Recording, … Read More
ProConnect User Portal – Call Forwarding To Voicemail
Home|Posts|AdminMENU 1. Manage Call Forwarding to Voicemail 2. Enable Call Forwarding to Voicemail 3. Disable Call Forwarding to Voicemail 1. Manage Call Forwarding to Voicemail Call forwarding is a phone management feature that redirects incoming calls to an alternate number, such as a cell phone, home phone, or a colleague’s number. Call Forwarding to Voicemail forwards all incoming calls directly … Read More
ProConnect User Portal – Meet Me Conferencing
Home|Posts|AdminMENU 1. Manage Meet-Me Conferencing 2. Add a conference 1. Manage Meet-Me Conferencing Meet-Me Conferencing allows you to connect multiple callers at different locations into the same live call as an alternative to face-to-face meetings. When your conference bridge is enabled, you will receive an email with your bridge information, including a direct dial number, conference ID, and moderator PIN. … Read More
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Administrators Portal – Odin – Overview
Home|Posts|AdminMENU Introduction 1. Login 2. Resetting Passwords 3. Users 4. Auto Attendants 5. Call Centers 6. Hunt Groups 7. Meet-Me Conferencing 8. Holiday Schedules Introduction The admin portal provides a self-service experience to configure features and services for your location or multiple locations. Administrators can manage users, reset passwords, and configure services such as auto attendants, call centers, and hunt … Read More
Administrators Portal – Odin – Group Night Forwarding
Home|Posts|AdminMENU 1. Group Night Forwarding 2. Configure Group Night Forwarding 1. Group Night Forwarding The Group Night Forwarding feature redirects incoming calls to a specific phone number outside of the group’s business hours. Administrators can enable this service so that calls received after hours are automatically forwarded to a set number. This guide explains how to view and modify Group … Read More
Administrators Portal – Call Pickup
Home|Posts|AdminMENU 1. Call Pickup 2. Create/Modify a Call Pickup Group 3. Call Pickup Feature Operation 1. Call Pickup The call pickup service allows users to answer any incoming call ringing within their assigned pickup group. A pickup group is a set of users at a specific location for whom the call pickup feature is enabled. Administrators assign users to these … Read More
Administrators Portal – Call Park
Home|Posts|AdminMENU Introduction 1. Call Park 2. Create/Modify a Call Park Group 3. Configure Call Park Settings 1. Call Park Call Park allows users to place a call on hold in a shared group so it can be retrieved from any phone within that group. Parking a call frees up the original phone line, making it available for other calls. For … Read More
Administrators Portal – Odin – Call Center Reports
Home|Posts|AdminMENU Introduction 1. Call Center Agent Report 2. Generate/View/Download Call Center Agent Reports 3. Call Center Premium Call Records 4. Generate/View/Download Call Center Premium Call Records Introduction The admin portal provides several reporting options for group services, including call center reports. Administrators can run a Call Center Agent Report, which provides detailed data on calls handled within a group’s call … Read More
Administrators Portal – Odin – Call Centers
Home|Posts|AdminMENU Introduction 1. Modifying a Call Center 2. Queue Statistics 3. Advanced Settings 4. Agents 5. Announcement 6. DNIS (Premium Call Centers Only) 7. Profile 8. Routing 9. Settings 10. Supervisors 11. Thresholds 12. Enterprise Call Center Settings 13. Agent Default Settings 14. Agent Unavailable Codes 15. External Report Settings Introduction Call Centers automatically process incoming calls received by a … Read More