Home|Posts|AdminMENU Introduction 1. Create an Auto Attendant Configure Auto Attendant settings and options 2. Modify an Auto Attendant Introduction The auto attendant feature is used to route calls to various destinations, employees within your company, specific groups of employees, voicemail, or other outside numbers – without the assistance of an operator or receptionist. It also delivers your company greeting or … Read More
Administrators Portal – Odin – Configuring User Features
Home|Posts|AdminMENU Introduction 1. Call Forwarding 2. Modifying Call Forwarding 3. Hoteling 4. Configuring Hoteling Host 5. Configuring Hoteling Guest 6. Do Not Disturb 7. Anywhere Mobile Introduction Within the admin portal, you can configure a variety of user features across your organization. This guide highlights the most commonly used features and provides an overview of how to set them up … Read More
ProConnect User Portal – Voice Messaging User
Home|Posts|AdminMENU 1. Manage Voice Messaging 2. Access Voice Messaging Settings 3. Configure Settings 4. Configure Voice Portal 5. Configure Greetings 6. Configure Distribution Lists 7. Advanced Options 1. Manage Voice Messaging Voice Messaging allows you to specify how to handle your voicemail messages. You can use Unified Messaging to retrieve messages from your phone, or choose to have messages delivered … Read More
ProConnect User Portal – Music on Hold User
Home|Posts|AdminMENU 1. Manage Music on Hold 2. File requirements 3. Configure Music on Hold 1. Manage Music on Hold Music on Hold allows you to play music for all calls when the remote party is placed on hold or parked. 2. File requirements Before uploading a Music on Hold file, ensure it meets the following requirements. For .WAV and .WMA … Read More
ProConnect User Portal – Busy Lamp Field
Home|Posts|AdminMENU 1. Manage Busy Lamp Field 2. Configure Busy Lamp Field 3. Select Monitored Users 1. Manage Busy Lamp Field The Busy Lamp Field feature allows you to monitor the status of specified users via your SIP Attendant Console phone. You can view whether monitored users are active or inactive, and configure call park notifications for their lines. 2. Configure … Read More
ProConnect User Portal – Call Transfer
Home|Posts|AdminMENU 1. Manage Call Transfers 2. Configure Call Transfer 1. Manage Call Transfers The Call Transfer service allows you to transfer a call to a specified destination. Call transfers can be blind, with third-party consultation, or with three-way consultation. The Busy Camp On and Call Transfer Recall features allow you to camp a call on a busy destination and be … Read More
ProConnect User Portal – Push to Talk
Home|Posts|AdminMENU 1. Manage Push to Talk 2. Configure Push to Talk 3. Add Users to Your Access List 1. Manage Push to Talk Push to Talk allows you to use your desktop phone as either a one-way or two-way intercom with other users. 2. Configure Push to Talk To configure Push to Talk, follow these steps: From the dashboard menu, … Read More
ProConnect User Portal – Sequential Ring
Home|Posts|AdminMENU 1. Manage Sequential Ring 2. Configure Sequential Ring 3. Add Criteria 1. Manage Sequential Ring Sequential Ring allows you to create a list of up to 5 additional numbers — 6 total — to ring in a specific order when you receive an incoming call. Criteria must be assigned to activate this feature. Criteria for each entry can include … Read More
ProConnect User Portal – Selective Call Rejection
Home|Posts|AdminMENU 1. Manage Selective Call Rejection 2. Add a Selective Call Rejection Entry 1. Manage Selective Call Rejection Selective Call Rejection allows you to reject calls that meet your pre-defined criteria. Callers who meet the criteria will receive an announcement that you cannot be reached. Criteria for each entry can include a list of up to 12 phone numbers or … Read More
ProConnect User Portal – Selective Call Acceptance
Home|Posts|AdminMENU 1. Manage Selective Call Acceptance 2. Add a Selective Call Acceptance Entry 1. Manage Selective Call Acceptance Selective Call Acceptance allows you to receive only calls that meet your pre-defined criteria. Criteria for each entry can include a list of up to 12 phone numbers or digit patterns, a specified time schedule, and a specified holiday schedule. 2. Add … Read More