ProConnect User Portal – Selective Call Rejection

1.

Manage Selective Call Rejection

Selective Call Rejection allows you to reject calls that meet your pre-defined criteria. Callers who meet the criteria will receive an announcement that you cannot be reached. Criteria for each entry can include a list of up to 12 phone numbers or digit patterns, a specified time schedule, and a specified holiday schedule. For example, if you are receiving repeated calls from a specific number you do not wish to answer, add that number to your Selective Call Rejection list.

2.

Add a Selective Call Rejection Entry

To add a Selective Call Rejection entry, follow these steps:

1. From the dashboard menu, click User Service Settings.

2. On the Services page, click Selective Call Rejection.

3. Click the Add icon in the Selective Call Rejection table.
4. Check the Is Active checkbox to enable this entry. Optionally, check the Blacklisted checkbox to reject calls that meet this criteria instead.

5. Enter a name for the criteria.
6. Select a time or holiday schedule for when this entry should be active:
   • Time schedule — From the drop-down menu, select Every Day All Day or a group or user-created schedule. To create a schedule, refer to the User Schedules guide.
   • Holiday schedule — From the Holiday Schedule drop-down menu, select the appropriate holiday schedule.

7. From the Calls From drop-down menu, select one of the following:
   • Any Number
   • Any Private Numbers
   • Any Unavailable Numbers
   • Specific Numbers — Enter up to 12 valid 10-digit phone numbers in the fields provided.
8. Optionally, select your Call To number by clicking the number you wish to use.
9. Click Save. Your criteria are now set for this Selective Call Rejection entry.