Home|Posts|Call CenterMENU Introduction 1. Priority Alert 2. To Configure Priority Alert Introduction Priority Alert allows you to make your phone ring with a different ring based on your pre-defined criteria. Use this service if you want to know when a specific person calls such as your manager or spouse or when you would like to easily tell when a call … Read More

Home|Posts|Call CenterMENU Introduction 1. Calling Line ID Delivery Blocking 2. To Configure Calling Line ID Blocking Introduction Calling Line ID Delivery Blocking allows you to block your number from being shown when calling other numbers. 1. Calling Line ID Delivery Blocking From the user dashboard, locate and click on User Service Settings. The Services page will appear. Proceed to locate … Read More

Home|Posts|Call CenterMENU Introduction 1. Call Waiting 2. To Configure Calling Line ID Blocking on Call Waiting Introduction Call Waiting is a feature that easily lets a person, when busy on the phone, be notified that another call is incoming. In this way, the person has the opportunity to end the existing call and answer the incoming call instead. 1. Call … Read More

Home|Posts|Call CenterMENU Introduction 1. Call Notify 2. Adding Criteria Introduction Call Notify contacts you by email when incoming calls match your pre-defined criteria. This can be a list of up to 12 phone numbers, a specified time schedule, or a specified holiday schedule. The criteria can be combined, such as an incoming call from this number AND within business hours … Read More

Home|Posts|Call CenterMENU Introduction 1. Call Forwarding Selective 2. To Configure Call Forwarding Selective 3. Adding Criteria Introduction Call Forwarding Selective allows you to forward specific calls matching your pre-defined criteria to a different phone number. This criterion can be a list of up to 12 phone numbers, a specified time schedule, or a specified holiday schedule. All criteria for an … Read More

Home|Posts|Call CenterMENU Introduction 1. Call forwarding not reachable 2. To Configure Call Forwarding Not Reachable Introduction Call Forwarding Not Reachable allows you to forward all of your incoming calls to a different phone number when your device is not accessible.  Your calls will be automated forwarded to the number provided until the device becomes available again. 1. Call Forwarding Not … Read More

Home|Posts|Call CenterMENU Introduction 1. Anonymous Call Rejection 2. To Enable Anonymous Call Rejection Introduction Anonymous Call Rejection allows you to reject calls that have blocked the display of their number. In other words, if the caller is presented as anonymous, the call is rejected. When activated, your phone does not ring, and the caller is informed that you are not … Read More

Home|Posts|Call CenterMENU Introduction 1. Alternate Numbers Introduction The Alternate Numbers service allows a user to have up to ten alternate phone numbers in addition to the main phone number and to assign one of four distinctive ring patterns to each alternate number. In addition, a distinctive call waiting tone is associated with each distinctive ring pattern. Note: Only the system … Read More

Home | Call Center | Page 5 MENU Introduction 1. User Profile Introduction Your User Profile is a collection of settings and information associated with your user account. 1. User Profile From the user dashboard, locate and click on User Profile to access your user information. The User Profile will appear. Here you will see all your user information. You … Read More

Home|Posts|Call CenterMENU Introduction 1. User Schedules 2. Adding Schedules Introduction You can create user schedules for various service features that may require them. You have the ability to create regular time schedules or holiday schedules. 1. User Schedules From the user dashboard, locate and click the User Schedules tab in the left navigation bar. The Schedules page will appear. You … Read More