Home|Posts|Call CenterWhat you need to know: ProConnect’s Business Call Center is a carrier-class communications management product fully integrated that provides Automatic Call Distribution functionality. MENU Call Control 1. Call Control You can perform call control actions from within certain real-time reports. Call controls can be accessed at your assigned endpoint location or for the device location represented by a particular … Read More
Reports Overview – Agent – Enhanced Call Center Reporting
Home|Posts|Call CenterWhat you need to know: ProConnect’s Business Call Center is a carrier-class communications management product fully integrated that provides Automatic Call Distribution functionality. MENU Reports Overview 1. Reports Overview Select the Reporting tab from the menu to view reports from your existing report library. Agents can only view reports, while supervisors can add, modify, copy, and delete reports. Deleted … Read More
Login – Agent – Enhanced Call Center Reporting
Home|Posts|Call CenterWhat you need to know: ProConnect’s Business Call Center is a carrier-class communications management product fully integrated that provides Automatic Call Distribution functionality. MENU Login 1. Login To access Call Center, go to the following URL: https://consolidated.akixi.com/ Select Sign In. Enter your username and password and click Sign In. Click the menu to access the reporting tab and begin … Read More
Introduction to ProConnect Texting with Webex App – Mobile
Home | Call Center | Page 5 What you need to know: This document provides guidance for users to effectively utilize their Texting app within ProConnect with Webex. MENU Introduction 1. Overview of Texting Using Webex 2. Prerequisites 3. Access Texting in your Webex mobile app 4. Activate the notifications bot in Webex 5. Add Texting in Webex Spaces 6. … Read More
Dubber Recording Portal – Admin Guide
Dubber is a cloud-based call recording service that enables users to record, save, replay, and interact with their calls. Dubber can be accessed through a web browser or through a mobile app.
ProConnect User Portal – Voice Messaging User
Home|Posts|Call CenterMENU 1. Manage Voice Messaging 2. Access Voice Messaging Settings 3. Configure Settings 4. Configure Voice Portal 5. Configure Greetings 6. Configure Distribution Lists 7. Advanced Options 1. Manage Voice Messaging Voice Messaging allows you to specify how to handle your voicemail messages. You can use Unified Messaging to retrieve messages from your phone, or choose to have messages … Read More
ProConnect User Portal – Music on Hold User
Home|Posts|Call CenterMENU 1. Manage Music on Hold 2. File requirements 3. Configure Music on Hold 1. Manage Music on Hold Music on Hold allows you to play music for all calls when the remote party is placed on hold or parked. 2. File requirements Before uploading a Music on Hold file, ensure it meets the following requirements. For .WAV and … Read More
ProConnect User Portal – Busy Lamp Field
Home|Posts|Call CenterMENU 1. Manage Busy Lamp Field 2. Configure Busy Lamp Field 3. Select Monitored Users 1. Manage Busy Lamp Field The Busy Lamp Field feature allows you to monitor the status of specified users via your SIP Attendant Console phone. You can view whether monitored users are active or inactive, and configure call park notifications for their lines. 2. … Read More
ProConnect User Portal – Call Transfer
Home|Posts|Call CenterMENU 1. Manage Call Transfers 2. Configure Call Transfer 1. Manage Call Transfers The Call Transfer service allows you to transfer a call to a specified destination. Call transfers can be blind, with third-party consultation, or with three-way consultation. The Busy Camp On and Call Transfer Recall features allow you to camp a call on a busy destination and … Read More
ProConnect User Portal – Push to Talk
Home|Posts|Call CenterMENU 1. Manage Push to Talk 2. Configure Push to Talk 3. Add Users to Your Access List 1. Manage Push to Talk Push to Talk allows you to use your desktop phone as either a one-way or two-way intercom with other users. 2. Configure Push to Talk To configure Push to Talk, follow these steps: From the dashboard … Read More