Home|Posts|meetMENU Introduction 1. Configure Call Recording Introduction The Call Recording service allows you to record calls you originate or receive. The service can be configured from the Odin portal. This guide is intended for administrators and end users to specify call recording behavior. Note: The system administrator can restrict your ability to configure Call Recording. When restricted, Recording Option and … Read More

Home|Posts|meetMENU Introduction 1. Call Forwarding to Voicemail Introduction Call forwarding is a phone management feature that helps you to redirect or forward incoming calls to an alternate number. It is commonly used to forward calls from an office phone to a user’s cell or home phone, or a colleague’s number. Call Forwarding to Voicemail forwards all incoming calls directly to … Read More

Home|Posts|meetMENU 1. Meet-Me Conferencing 2. Configure the Meet-Me Conferencing Feature 1. Meet-Me Conferencing Meet-Me conferencing is a great way to connect multiple callers at different locations into the same live call as an alternative to face-to-face meetings. You can establish a conference number to be shared across multiple users within a group. When your conference bridge is enabled, you will … Read More

Home|Posts|meetMENU Introduction 1. Voice Messaging User 2. To Configure Voice Messaging 3. Configure Settings 4. Configure Voice Portal 5. Configure Greetings 6. Configure Advanced Options Introduction Voice Management allows you to specify how to handle your voicemail messages. Use Unified Messaging if you want to use your phone to retrieve your messages. You can also just choose to send the … Read More

Home|Posts|meetMENU Introduction 1. Requirements 2. Music on Hold 3. To Configure Music on Hold Introduction Music on Hold allows a user to turn on music for all calls when the remote party is held or parked. 1. Requirements The Music on Hold file must meet the following requirements: For .WAV files:  Linear PCM  16.000 kHz  16-bit mono For .WMA files: … Read More

Home|Posts|meetMENU Introduction 1. Busy Lamp Field 2. To Configure Busy Lamp Field Introduction The Busy Lamp Field feature allows you to create a list of users to monitor via your SIP Attendant Console phone. Busy Lamp Field allows you to view the status (active or inactive) of specified users. 1. Busy Lamp Field From the user dashboard, locate and click … Read More

Home|Posts|meetMENU Introduction 1. Call Transfer 2. To Configure Call Transfer Introduction The Call Transfer service enables the user to transfer a call to a specified destination. Call transfers can be blind, with third-party consultation, or with three-way consultation. In addition, the Busy Camp On and Call Transfer Recall features allow the user to camp the call to transfer on a … Read More

Home|Posts|meetMENU Introduction 1. Push to Talk 2. To Configure Push to Talk 3. To Add Users to Your Access List Introduction The push-to-talk feature allows users to treat their desktop phones as either a one-way or two-way intercom. 1. Push to Talk From the user dashboard, locate and click on User Service Settings. The Services page will appear. Proceed to … Read More

Home|Posts|meetMENU Introduction 1. Sequential Ring 2. To Configure Sequential Ring 3. To Add Criteria Introduction Sequential Ring allows you to create a list of up to 5 additional numbers (a total of 6) to ring in a specific order when you receive an incoming call. Specific criteria must be assigned to activate this feature. The criteria for each Sequential Ring … Read More