Home|Posts|AdminMENU Introduction 1. Call Forwarding Selective 2. To Configure Call Forwarding Selective 3. Adding Criteria Introduction Call Forwarding Selective allows you to forward specific calls matching your pre-defined criteria to a different phone number. This criterion can be a list of up to 12 phone numbers, a specified time schedule, or a specified holiday schedule. All criteria for an entry … Read More

Home|Posts|AdminMENU Introduction 1. Call forwarding not reachable 2. To Configure Call Forwarding Not Reachable Introduction Call Forwarding Not Reachable allows you to forward all of your incoming calls to a different phone number when your device is not accessible.  Your calls will be automated forwarded to the number provided until the device becomes available again. 1. Call Forwarding Not Reachable … Read More

Home|Posts|AdminMENU Introduction 1. Anonymous Call Rejection 2. To Enable Anonymous Call Rejection Introduction Anonymous Call Rejection allows you to reject calls that have blocked the display of their number. In other words, if the caller is presented as anonymous, the call is rejected. When activated, your phone does not ring, and the caller is informed that you are not accepting … Read More

Home|Posts|AdminMENU Introduction 1. Alternate Numbers Introduction The Alternate Numbers service allows a user to have up to ten alternate phone numbers in addition to the main phone number and to assign one of four distinctive ring patterns to each alternate number. In addition, a distinctive call waiting tone is associated with each distinctive ring pattern. Note: Only the system administrator … Read More

Home | Admin | Page 4 MENU Introduction 1. User Profile Introduction Your User Profile is a collection of settings and information associated with your user account. 1. User Profile From the user dashboard, locate and click on User Profile to access your user information. The User Profile will appear. Here you will see all your user information. You can … Read More

Home|Posts|AdminMENU Introduction 1. User Schedules 2. Adding Schedules Introduction You can create user schedules for various service features that may require them. You have the ability to create regular time schedules or holiday schedules. 1. User Schedules From the user dashboard, locate and click the User Schedules tab in the left navigation bar. The Schedules page will appear. You can … Read More

Home|Posts|AdminMENU Introduction 1. Password 2. Passcode Introduction You can reset your password and passcode from the user portal and also reset your password from the login page. 1. Password Reset Password from Login From the login screen, select the Forgot Password? option. Enter your username. Enter your email address. Note: The email address you entered must match the email address … Read More

Home|Posts|AdminMENU Introduction 1. Set Up Office Anywhere Introduction CCI Anywhere (sometimes simply called “Anywhere”) is a Mobility feature that allows calls placed to a user’s office phone to ring any phone(s) set up under the “Anywhere” feature. Most users designate their mobile phone as their “Anywhere phone.” 1. Set Up Office Anywhere From the main dashboard, click Office Anywhere. It … Read More

Home|Posts|AdminMENU Introduction 1. To Enable Hoteling Guest Introduction Hoteling Guest allows a user to associate their service profile with a Hoteling Host user. This enables the guest user to use the host’s device with the guest user’s service profile. This feature is useful for transient employees. 1. To Enable Hoteling Guest: From the main dashboard, locate the Calling Features panel. Find … Read More

Home|Posts|AdminMENU Introduction 1. Do Not Disturb Introduction When Do Not Disturb is enabled, this feature will give all incoming calls and notifications the busy treatment. Optionally, you can enable a Ring Reminder to play a brief tone on your desktop phone when you receive incoming calls. 1. Do Not Disturb To enable Do Not Disturb to active: From the main … Read More