Administrators Portal – Call Park

1.

Call Park

Call Park allows users to place a call on hold in a shared group so it can be retrieved from any phone within that group. Parking a call frees up the original phone line, making it available for other calls.

For example, a team of administrative assistants supporting multiple executives can be part of the same call park group. When an assistant answers a call for an executive, they can park it until the executive is ready, without tying up the main office line.

In this guide, we'll review how to create/modify a call park group and how to configure the overall call park feature settings.

2.

Create or Modify a Call Park Group

Administrators can set up and modify call park groups within the admin portal. To create or modify a call park group, follow these steps:

1. From the group dashboard, under Group Services, select Call Park.

2. To add a call park group, select the Add icon. Enter a Name and select a Recall To option. Click Save. Note: Depending on the selected Recall To option, additional configurations may be required.

3. To modify an existing group, click the group name. Modify the group as needed. Click Save to save any changes.

3.

Configure Call Park Settings

To modify the settings for a call park group, follow these steps:

1. Within the desired group, select the Edit icon.

2. The following settings can be modified:
   Note: The following settings are dependent on the selected Recall To option. Not all settings are required for each Recall To option.
   • Name
   • Alternate Recall User - If a parked call is not picked up in the set amount of time, the call is forwarded to the selected hunt group destination. The call follows the hunt group routing and cannot be reverted.
   • Recall To - Destination of the user or group the call is directed to if the call is not picked up. Options include:
     • Parking User Only - Reverts the call to the person who parked the call after the Recall Timer has lapsed.
     • Parking User Then Alternate User - Reverts the call to the person that parked the call after the Recall Timer has lapsed. If the parking user does not pick up the reverted call in the set time (Alternate User Recall Timer), the call is forwarded to the selected Alternate Recall User. The call follows the hunt group routing and cannot be reverted.
     • Alternate User Only - The call is forwarded to the selected Alternate Recall User. The call follows the hunt group routing and cannot be reverted.
   • Display Timer - Determines how long the visual notification of a parked call remains visible on the user's phone display.
   • Enable Destination Announcement - When enabled, prompts the system to verbally announce the extension where the call is parked.
   • Recall Ring Pattern - Assign a unique ring pattern to distinguish parked calls.
   • Recall Timer - Enter the amount of time, in seconds, that the call is parked before it's recalled. This setting applies to both call park and call park groups.
   • Alternate User Recall Timer - Enter the amount of time, in seconds, that the call is parked with the alternate user assigned after the parked user has been alerted.
3. Select Save to save your changes.