Administrators Portal – Call Pickup

1.

Call Pickup

The call pickup service allows users to answer any incoming call ringing within their assigned pickup group. A pickup group is a set of users at a specific location for whom the call pickup feature is enabled. Administrators assign users to these groups to manage call pickup functionality. In this guide, we'll review how to create a new call pickup group and how to edit an existing one.

2.

Create and Modify a Call Pickup Group

Administrators can set up and modify call pickup groups within the admin portal. To view and modify a call park group, follow these steps:

1. From the group dashboard, under Group Services, select Call Pickup.

2. Either click the Add icon to add a call pickup group or select the group Name to modify an existing group.

3. The following information can be added or modified for a call pickup group:
   • Name - Select the Edit icon to modify the assigned group name. Click Save.
   • Users - Select the Edit icon to add and modify assigned users. Add users by selecting them from the Available list. To move all users, click Select All. To remove selected users, click their name within the Selected list. To remove all selected users, click Deselect all. Click Save.

3.

Call Pickup Feature Operation

To answer a call that is ringing for another user in your pickup group, you can do one of the following:

• Go off-hook and dial the Call Pickup feature access code (*98).
• Press the Call Pickup softkey on your phone, if it has been provisioned.

After completing either action, your phone connects you to the incoming call.

If multiple phones in the pickup group are ringing at the same time, the system automatically connects you to the call that has been ringing the longest.

If you are already on a two-way call and want to answer another incoming call from your pickup group:

1. Press the switch hook (flash) to place the current caller on hold.
2. Dial *98 to pick up the incoming call.
3. Press the switch hook (flash) again to switch between the two callers.