Administrators Portal – Odin – Group Night Forwarding

1.

Group Night Forwarding

The Group Night Forwarding feature redirects incoming calls to a specific phone number outside of the group's business hours. Administrators can enable this service so that calls received after hours are automatically forwarded to a set number. This guide explains how to view and modify Group Night Forwarding settings in the admin portal.

2.

Configure Group Night Forwarding

1. From the dashboard, under Group Services, select Group Night Forwarding.

2. Click the Edit icon to modify the group night forwarding settings.

3. Edit the following fields as needed:
   • • Night Forwarding – Enable the feature by selecting Auto On, On, or Off from the drop-down menu.
     • Time Schedule – Select the business schedule the service should follow. Options include Every Day All Day or a pre-existing schedule from the drop-down menu.
     • Holiday Schedule – Select the holiday schedule the service should follow. Options include None or a pre-existing schedule from the drop-down menu.
     • Forward To Phone Number – Enter the phone number where calls will be forwarded based on the settings above.
   
4. Click Save to apply your changes.