Administrators Portal – Odin – Schedules

1.

Introduction

Schedules are used to support group services (such as auto attendants and call queues) by defining when specific behaviors occur. They route incoming calls based on the day of the week and time of day.

Schedules are classified as either:

• Time – Defines the days and hours your organization is available to take calls
• Holiday – Defines days when your organization is closed or not taking calls

Administrators can view, add, modify, and remove schedules within the admin portal.

1.

Add a Schedule

1. From the dashboard, select Business Schedules from the left-hand menu.
2. Click the Plus icon to create a new schedule.
3. Enter a Name for the schedule.
4. Select a Type from the drop-down menu (Time or Holiday).
5. Click Save.

Once created, you can add Events. Events represent days of the week and times of the day.

1. Under Events, click the Plus icon.
2. Enter an Event Name.
3. If the event lasts all day, select All-Day Event.
4. Enter the start and end date/time for the event.
5. Under Repeats, select the recurrence pattern:
   • Never for one-time events (e.g., special meetings)
   • Yearly for recurring holidays
6. Under Ends, select when the recurrence should end, if applicable.

7. Click Save.

2.

Modify a Schedule

Administrators will need to update schedules as office hours change or holiday observances are modified.

1. From the schedules page, select the schedule you want to modify.
2. Select the Edit icon next to Details to rename or delete the schedule.

3. To modify an existing event, select the event to open the edit window.
4. Make the necessary changes and click Save.