ProConnect User Portal – Call Notify

1.

Manage Call Notify

Call Notify contacts you by email when incoming calls match your pre-defined criteria. Criteria can include a list of up to 12 phone numbers, a specified time schedule, or a holiday schedule. Criteria can also be combined — for example, an incoming call from a specific number during business hours on a weekday.

2.

Configure Call Notify

To configure Call Notify, follow these steps:

1. From the dashboard menu, click User Service Settings.

2. On the Services page, click Call Notify.

3. Click the Edit icon in the Call Notify table.
4. Enter a valid email address to receive notifications.

5. Click Save.

3.

Add Criteria

Criteria allow you to apply specific notification settings at different times of the day or week. To add criteria, follow these steps:

1. From the Call Notify page, click the Add icon in the criteria table.

2. Check the Is Active checkbox to enable this criteria entry.
3. Optionally, check the Blacklisted checkbox if you do not want to be notified when this criteria is met.
4. Enter a name for the criteria.

5. Select a time or holiday schedule for when this criteria should be active:
   • Time schedule — From the drop-down menu, select Every Day All Day or a group or user-created schedule. To create a schedule, refer to the User Schedules guide.
   • Holiday schedule — From the Holiday Schedule drop-down menu, select the appropriate holiday schedule.
6. From the Calls From drop-down menu, select one of the following:
   • Any Number
   • Any Private Numbers
   • Any Unavailable Numbers
   • Specific Numbers — Enter up to 12 valid 10-digit phone numbers in the fields provided.
7. Optionally, select your Call To number by clicking the number you wish to use.
8. Click Save. Your criteria are now set for this Call Notify entry.