ProConnect User Portal – Call Transfer

Introduction

The Call Transfer service enables the user to transfer a call to a specified destination. Call
transfers can be blind, with third-party consultation, or with three-way consultation. In
addition, the Busy Camp On and Call Transfer Recall features allow the user to camp the
call to transfer on a busy destination and to be recalled if the transferred call is not
answered for any reason.

1.

Call Transfer

1. From the user dashboard, locate and click on User Service Settings.

2. The Services page will appear.
3. Proceed to locate and click on Call Transfer. This will give you access to the Call Transfer configuration page.

2.

To Configure Call Transfer:

1. Click on the Settings icon within the Call Transfer table.

2. Next under the general settings section, configure the settings you wish to utilize by enabling the feature by checking the checkbox next to each corresponding feature setting.
3. Then, input the number of rings for the call transfer.
4. Lastly, input the number of seconds to Enable Busy On Camp Seconds if you wish to enable this feature, if not input 0.

5. When complete, click the Save button to confirm changes.