ProConnect User Portal – Call Recording Admins and Users

1.

Manage Call Recording

The Call Recording service allows users to record inbound and outbound calls. Administrators and end users can configure call recording settings.

Note: Your system administrator may restrict access to certain settings. When restricted, some options will appear as read-only.

2.

Configure Call Recording

To configure Call Recording, follow these steps:

1. From the dashboard menu, click User Service Settings.

2. On the Services page, click Call Recording.

3. Click the Edit icon to edit call recording options.
4. Select the desired recording option:
   
   • Always — Records all calls automatically.
   • Never — Disables call recording.
   • On Demand — Records calls automatically but only saves them if recording is confirmed before the call ends. Recording can be paused and resumed.
   • Always with Pause/Resume — Records all calls automatically with the ability to pause and resume recording.
   • On Demand with User Initiated Start — Recording does not begin until manually started. Once started, recording can be paused, resumed, or stopped.

5. Select how users are notified when recording is paused or resumed:
   • None — No notification.
   • Beep — Plays a tone.
   • Play Announcement — Plays an announcement.
6. Configure the following options as needed:
   • Enable Call Recording Announcement — Notifies participants when recording starts or stops. Note: The system announcement cannot be customized.
   • Enable Record Call Repeat Warning Tone — Plays a recurring tone during the call.
   • Repeat Warning Tone Timer Seconds — Enter the number of seconds between each warning tone.
   • Enable Voice Mail Recording — Records calls made to voicemail. Note: This option is only displayed if you have the Voice Messaging User service.
7. Click Save to apply your changes.