Introduction
The Call Recording service allows users to record inbound and outbound calls. Administrators and end users can configure call recording settings through the admin portal.
Note: Your system administrator may restrict access to certain settings. When restricted, some options will appear as read-only.
1.
Configure Call Recording
To configure call recording for a user:
- From the dashboard, select Users.
Click image for large view
- Select the user you would like to configure.
- Select User Service Settings.
- Select Call Recording.
Click image for large view - Select the Settings icon to edit call recording options.
Click image for large view - Select the desired recording option:
Click image for large view
- Always - Records all calls automatically.
- Never - Disables call recording.
- On Demand - Records calls automatically but only saves them if recording is confirmed before the call ends. Recording can be paused and resumed.
- Always with Pause/Resume - Records all calls automatically with the ability to pause and resume recording.
- On Demand with User Initiated Start - Recording does not begin until manually started. Once started, recording can be paused, resumed, or stopped.
- Select how users are notified when recording is paused or resumed:
- None – No notification
- Beep – Plays a tone
- Play Announcement – Plays an announcement
- Configure the following options as needed:
- Enable Call Recording Announcement - Notifies participants when recording starts or stops. If not checked, the participants are not alerted when call recording is started or stopped. Note: The system announcement cannot be customized.
- Enable Record Call Repeat Warning Tone - Plays a recurring tone during the call. Enter the frequency in seconds.
- Repeat Warning Tone Timer Seconds - Enter the number of seconds between each warning tone.
- Enable Voice Mail Recording - Records calls made to voicemail. Note: This parameter is only displayed if you have the Voice Messaging User service.
- Select Save to apply your changes.