ProConnect User Portal – Call Transfer

1.

Manage Call Transfers

The Call Transfer service allows you to transfer a call to a specified destination. Call transfers can be blind, with third-party consultation, or with three-way consultation. The Busy Camp On and Call Transfer Recall features allow you to camp a call on a busy destination and be recalled if the transferred call is not answered.

2.

Configure Call Transfer

To configure Call Transfer, follow these steps:

1. From the dashboard menu, click User Service Settings.

2. On the Services page, click Call Transfer.

3. Click the Edit icon in the Call Transfer table.
4. In the General Settings section, check the checkbox next to each feature setting you want to enable.

5. Enter the number of rings for the call transfer.
6. Enter the number of seconds for Enable Busy Camp On Seconds. If you do not want to enable this feature, enter 0.
7. Click Save.