ProConnect User Portal – Music on Hold User

1.

Manage Music on Hold

Music on Hold allows you to play music for all calls when the remote party is placed on hold or parked.

2.

File requirements

Before uploading a Music on Hold file, ensure it meets the following requirements.

For .WAV and .WMA files:

• Linear PCM
• 16.000 kHz
• 16-bit mono

Audio length limits:

• Music on Hold greeting — 10 minutes maximum
• Voice Portal Personalized Name — 10 seconds maximum
• Voice Messaging Greeting and Custom Ringback User/Group — 2 minutes maximum
• All other services — 5 minutes maximum

File size: All files must be smaller than 10 MB.

3.

Configure Music on Hold

To configure Music on Hold, follow these steps:

1. From the dashboard menu, click User Service Settings.

2. On the Services page, click Music on Hold User.
3. Click the Edit icon in the Music on Hold User table.
4. Check the Is Active checkbox to enable the feature.

5. Click Save.
6. Click the Edit icon in the Settings table.
7. Under General Settings, select the music you want played on hold for external callers — either Group Defined or Custom Music.

8. Under Internal Calls Settings, select the music you want played on hold for internal callers — either Group Defined or Custom Music.

9. Click Save.