ProConnect User Portal – Music on Hold User

Introduction

Music on Hold allows a user to turn on music for all calls when the remote party is held or parked.

1.

Requirements

The Music on Hold file must meet the following requirements:

For .WAV files:

•  Linear PCM
•  16.000 kHz
•  16-bit mono

For .WMA files:

•  Linear PCM
•  16.000 kHz
•  16-bit mono

For both .WAV and .WMA files:

• The maximum audio length is 10 minutes for the Music on Hold greeting.
• The maximum audio length is 10 seconds for the user's Voice Portal Personalized Name.
• The maximum audio length is 2 minutes for a Voice Messaging Greeting and Custom Ringback User/Group.
• For all other services, the maximum audio length is 5 minutes.

All files must be smaller than 10 Mb in size.

2.

Music on Hold

1. From the user dashboard, locate and click on User Service Settings.

2. The Services page will appear.
3. Proceed to locate and click on Music on Hold User. This will give you access to the Music on Hold configuration page.

3.

To Configure Music on Hold:

1. Click on the Settings icon within the Music on Hold User table.

2. Select Is Active.  Click Save to save your changes.

3. Select Settings to select the type of music source you would like.

4. From the General Settings option, select the option for music you would like played on hold, either Group Defined or Custom Music.
5. From the Internal Calls Settings option, select the option for music you would like played on hold for internal callers, either Group Defined or Custom Music.

6. When complete, click Save.