Home | Call Center | Page 4 What you need to know: This document provides guidance for users to effectively utilize their Texting app within ProConnect with Webex. MENU 1. Activate the notifications BOT in Webex 1. Activate the notifications BOT in Webex. Open Webex and sign in. Your admin should have added the sidebar Texting app to your account. … Read More
Introduction to ProConnect Texting with Webex App – Mobile
Home | Call Center | Page 4 What you need to know: This document provides guidance for users to effectively utilize their Texting app within ProConnect with Webex. MENU Introduction 1. Overview of Texting Using Webex 2. Prerequisites 3. Access Texting in your Webex mobile app 4. Activate the notifications bot in Webex 5. Add Texting in Webex Spaces 6. … Read More
Dubber Recording Portal – Admin Guide
Dubber is a cloud-based call recording service that enables users to record, save, replay, and interact with their calls. Dubber can be accessed through a web browser or through a mobile app.
ProConnect User Portal – Voice Messaging User
Home|Posts|Call CenterMENU Introduction 1. Voice Messaging User 2. To Configure Voice Messaging 3. Configure Settings 4. Configure Voice Portal 5. Configure Greetings 6. Configure Advanced Options Introduction Voice Management allows you to specify how to handle your voicemail messages. Use Unified Messaging if you want to use your phone to retrieve your messages. You can also just choose to send … Read More
ProConnect User Portal – Music on Hold User
Home|Posts|Call CenterMENU Introduction 1. Requirements 2. Music on Hold 3. To Configure Music on Hold Introduction Music on Hold allows a user to turn on music for all calls when the remote party is held or parked. 1. Requirements The Music on Hold file must meet the following requirements: For .WAV files: Linear PCM 16.000 kHz 16-bit mono For .WMA … Read More
ProConnect User Portal – Busy Lamp Field
Home|Posts|Call CenterMENU Introduction 1. Busy Lamp Field 2. To Configure Busy Lamp Field Introduction The Busy Lamp Field feature allows you to create a list of users to monitor via your SIP Attendant Console phone. Busy Lamp Field allows you to view the status (active or inactive) of specified users. 1. Busy Lamp Field From the user dashboard, locate and … Read More
ProConnect User Portal – Call Transfer
Home|Posts|Call CenterMENU Introduction 1. Call Transfer 2. To Configure Call Transfer Introduction The Call Transfer service enables the user to transfer a call to a specified destination. Call transfers can be blind, with third-party consultation, or with three-way consultation. In addition, the Busy Camp On and Call Transfer Recall features allow the user to camp the call to transfer on … Read More
ProConnect User Portal – Push to Talk
Home|Posts|Call CenterMENU Introduction 1. Push to Talk 2. To Configure Push to Talk 3. To Add Users to Your Access List Introduction The push-to-talk feature allows users to treat their desktop phones as either a one-way or two-way intercom. 1. Push to Talk From the user dashboard, locate and click on User Service Settings. The Services page will appear. Proceed … Read More
ProConnect User Portal – Sequential Ring
Home|Posts|Call CenterMENU Introduction 1. Sequential Ring 2. To Configure Sequential Ring 3. To Add Criteria Introduction Sequential Ring allows you to create a list of up to 5 additional numbers (a total of 6) to ring in a specific order when you receive an incoming call. Specific criteria must be assigned to activate this feature. The criteria for each Sequential … Read More
ProConnect User Portal – Selective Call Rejection
Home|Posts|Call CenterMENU Introduction 1. Selective Call Rejection 2. To Configure Selective Call Rejection Introduction Selective Call Rejection allows you to reject calls that meet your pre-defined criteria. These callers will be given an announcement that you cannot be reached. The criteria for each Selective Call Rejection entry can be a list of up to 12 phone numbers or digit patterns, … Read More