Home|Posts|AdminMENU Introduction 1. Modifying a Call Center 2. Queue Statistics 3. Advanced Settings 4. Agents 5. Announcement 6. DNIS (Premium Call Centers Only) 7. Profile 8. Routing 9. Settings 10. Supervisors 11. Thresholds 12. Enterprise Call Center Settings 13. Agent Default Settings 14. Agent Unavailable Codes 15. External Report Settings Introduction Call Centers automatically process incoming calls received by a … Read More
Administrators Portal – Odin – Auto Attendants
Home|Posts|AdminMENU Introduction 1. Create an Auto Attendant Configure Auto Attendant settings and options 2. Modify an Auto Attendant Introduction The auto attendant feature is used to route calls to various destinations, employees within your company, specific groups of employees, voicemail, or other outside numbers – without the assistance of an operator or receptionist. It also delivers your company greeting or … Read More
Administrators Portal – Odin – Configuring User Features
Home|Posts|AdminMENU Introduction 1. Call Forwarding 2. Modifying Call Forwarding 3. Hoteling 4. Configuring Hoteling Host 5. Configuring Hoteling Guest 6. Do Not Disturb 7. Anywhere Mobile Introduction Within the admin portal, you can configure or set up several features for users in your company. This guide reviews some of the most common user features and how you can configure them … Read More
ProConnect User Portal – Voice Messaging User
Home|Posts|AdminMENU Introduction 1. Voice Messaging User 2. To Configure Voice Messaging 3. Configure Settings 4. Configure Voice Portal 5. Configure Greetings 6. Configure Advanced Options Introduction Voice Management allows you to specify how to handle your voicemail messages. Use Unified Messaging if you want to use your phone to retrieve your messages. You can also just choose to send the … Read More
ProConnect User Portal – Music on Hold User
Home|Posts|AdminMENU Introduction 1. Requirements 2. Music on Hold 3. To Configure Music on Hold Introduction Music on Hold allows a user to turn on music for all calls when the remote party is held or parked. 1. Requirements The Music on Hold file must meet the following requirements: For .WAV files: Linear PCM 16.000 kHz 16-bit mono For .WMA files: … Read More
ProConnect User Portal – Busy Lamp Field
Home|Posts|AdminMENU Introduction 1. Busy Lamp Field 2. To Configure Busy Lamp Field Introduction The Busy Lamp Field feature allows you to create a list of users to monitor via your SIP Attendant Console phone. Busy Lamp Field allows you to view the status (active or inactive) of specified users. 1. Busy Lamp Field From the user dashboard, locate and click … Read More
ProConnect User Portal – Call Transfer
Home|Posts|AdminMENU Introduction 1. Call Transfer 2. To Configure Call Transfer Introduction The Call Transfer service enables the user to transfer a call to a specified destination. Call transfers can be blind, with third-party consultation, or with three-way consultation. In addition, the Busy Camp On and Call Transfer Recall features allow the user to camp the call to transfer on a … Read More
ProConnect User Portal – Push to Talk
Home|Posts|AdminMENU Introduction 1. Push to Talk 2. To Configure Push to Talk 3. To Add Users to Your Access List Introduction The push-to-talk feature allows users to treat their desktop phones as either a one-way or two-way intercom. 1. Push to Talk From the user dashboard, locate and click on User Service Settings. The Services page will appear. Proceed to … Read More
ProConnect User Portal – Sequential Ring
Home|Posts|AdminMENU Introduction 1. Sequential Ring 2. To Configure Sequential Ring 3. To Add Criteria Introduction Sequential Ring allows you to create a list of up to 5 additional numbers (a total of 6) to ring in a specific order when you receive an incoming call. Specific criteria must be assigned to activate this feature. The criteria for each Sequential Ring … Read More
ProConnect User Portal – Selective Call Rejection
Home|Posts|AdminMENU Introduction 1. Selective Call Rejection 2. To Configure Selective Call Rejection Introduction Selective Call Rejection allows you to reject calls that meet your pre-defined criteria. These callers will be given an announcement that you cannot be reached. The criteria for each Selective Call Rejection entry can be a list of up to 12 phone numbers or digit patterns, a … Read More